Information Systems Supervisor II

Job Function Summary

Involves providing a variety of IT services. Assignments may include database administration, application programming, IT project management, systems administration, systems and process analysis, security, solution development and maintenance, business technical support or a combination of these and / or other IT functions. Note: If 50% or more of the position is in a defined function, the position should be placed in that function.

Generic Scope

Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.

Custom Scope

This role manages Eureka's technical and operational function through professional technical staff and provides broader strategic and organizational leadership for the specialized digital research platform. The role works from broad Executive Team objectives and translates them into actionable plans, technical and service roadmaps, operating and governance practices, and coordinated execution across web, mobile, data, and QA functions.

The role directly supervises professional technical staff and determines operational prioritization, work assignment, sequencing, and deployment of existing technical capacity to meet established platform objectives. The role is accountable for technical and operational performance and leads platform strategy, service development and sustainability, technical service delivery, security and risk coordination, and continuous improvement.

Within delegated authority, the role independently directs platform operations and technical resources, establishes engineering and service-delivery practices, manages routine service and support boundaries, and coordinates implementation of priorities.

For strategic, financial, partnership, pricing, vendor, and resource-investment decisions that require Executive Team review, the role develops technical, operational, financial, and stakeholder analyses and recommendations for decision-making. Final approval remains with the Executive Team or appropriate institutional authorities where required for major strategic commitments, material financial commitments, scientific or research priorities, and formal institutional security or compliance decisions.

Department Overview

The Division of Cardiology is one of the largest clinical, research and training divisions of the Department of Medicine (DOM) at UCSF. Within the Division are nine sub-specialty sections for: Adult Congenital Heart Disease; Advanced Heart Failure, Transplant, and Pulmonary Hypertension; Cardiac Electrophysiology; Cardio-Oncology and Immunology; Critical Care Cardiology; Echocardiography and Cardiac Imaging; General Cardiology; Interventional Cardiology; and Prevention.

The Division runs several clinical practices in multiple sites, conducts basic and clinical research, and educates medical students, residents, clinical fellows and postdoctoral scholars through ACGME as well as non-ACGME training programs. In addition, the Division has significant and complex financial and administrative relationships with DOM and the UCSF Medical Center, as well as large patient care programs in the sections noted above, large clinical, Federal, and privately supported research programs and six faculty laboratories.

The Division has over 80 full-time faculty, and 39 clinical fellows. The Division currently expends over $22 million per year in pursuit of its clinical, research, training, and service missions.

Eureka is a UCSF digital research platform developed within the Division of Cardiology to support mobile, web-based, and sensor-enabled research at scale. Building on the success of the Health eHeart Study, UCSF received $9.75 million from the National Institutes of Health for Eureka's creation. The platform supports mobile and web applications, participant-facing study workflows, surveys, EHR, wearable and connected-device data collection, and research data services.

To date, Eureka has supported approximately 600,000 participants and approximately 100 research studies, with research enabled by the platform contributing to more than 65 scientific publications. Eureka serves investigators and research partners by providing reusable technical infrastructure and operational services that make complex digital research more scalable and sustainable.

Platform Strategy, Sustainability & Service Development

Participates in the development and monitoring of information systems policies and procedures for department or program operations.

• Leads development of platform sustainability strategies, service strategies, and service models, including recommendations for new or revised services and platform positioning to support continued relevance, adoption, and long-term sustainability.
• Leads assessment of platform maturity, capability gaps, modernization needs, and strategic opportunities, developing recommendations for investment, resource allocation, and platform evolution.
• Leads development and refinement of platform strategy, annual and multi-year priorities, and strategic plans aligned with Executive Team objectives, stakeholder needs, platform capabilities, and organizational capacity.

Portfolio Prioritization & Resource Management

Coordinates activities of professional technical staff with functional stakeholders involved in system requirements, techniques, and controls.

• Leads development and ongoing management of platform and technical roadmaps, aligning strategic priorities, approved investments, technical dependencies, and organizational capacity.
• Leads prioritization and allocation of technical capacity across web, mobile, data, and QA functions, balancing competing demands, dependencies, urgency, and platform priorities.
• Leads technical intake and feasibility assessment for proposed studies and services, evaluating scope, platform fit, complexity, dependencies, resource needs, and technical effort to inform prioritization decisions.
• Leads portfolio-level tracking of platform initiatives and progress in coordination with project management, monitoring dependencies, resource constraints, risks, and significant delivery issues and providing decision support to the Executive Team.

Pricing & Financial Analysis

Participates in developing and monitoring operational and budget processes, staff FTE, finance, human resources and space planning.

• Leads development and evaluation of pricing models for proposed services and service models, incorporating cost, demand, resource requirements, external conditions, and strategic objectives.
• Co-leads development of study and service cost estimates, affordability assessments, quotes, and pricing recommendations based on technical scope, effort, and resource requirements.
• Conducts recurring financial analysis and forecasting of platform costs, revenue, utilization, resource requirements, and financial trends to assess operating performance and sustainability.
• Oversees technology expenditures, vendor accounts, subscriptions, and related financial processes within delegated authority.

Platform Operations, Technology & Service Delivery

• Leads platform technical direction, guiding technical staff in architecture, design, implementation, modernization, and technical-debt priorities. Makes technical decisions within delegated authority and develops recommendations for major investments requiring Executive Team review.
• Reviews and approves technical recommendations and proposed approaches from technical staff, directing revisions or alternative approaches as needed to ensure alignment with platform strategy, engineering standards, operational requirements, risk considerations, and organizational objectives.
• Establishes and maintains platform engineering standards and practices for application development, engineering workflows, and technical documentation, directing technical staff in their consistent application and improvement.
• Oversees technical change management and platform lifecycle, release, and service-readiness practices, establishing standards and controls that support reliable and sustainable service delivery.
• Manages platform operational health and reliability, directing maintenance, issue resolution, and response to service-impacting problems and critical incidents.
• Leads continuous improvement of platform operations, using performance measures, operational experience, and recurring issues to improve efficiency, service quality, coordination, scalability, and effectiveness.
• Leads evaluation and selection of external technologies and vendors based on platform requirements, technical fit, cost, risk, sustainability, and operational impact; manages ongoing vendor relationships and pricing and service discussions within delegated authority.

Platform Governance, Risk, Security & Compliance

• Leads development and refinement of Eureka's operating model and platform governance practices in coordination with the Protocol Management Team and other relevant stakeholders, establishing decision processes, review mechanisms, and escalation pathways that support effective platform management.
• Manages identification, assessment, tracking, and escalation of significant operational and technical risks and leads platform continuity and resilience planning in alignment with institutional requirements.
• Leads platform security management and technical risk assessment, including security architecture, vulnerability management, security documentation, incident follow-up, and corrective actions.
• Leads translation of institutional, regulatory, security, and data-governance requirements into platform operating practices and technical requirements, advising the Executive Team and technical staff on implications and required changes.

Client, Partner & Stakeholder Engagement

• Leads discovery and analysis of client, investigator, partner, and stakeholder needs to inform platform strategy, service development, adoption, positioning, and emerging opportunities.
• Leads identification and development of strategic platform partnerships, assessing organizational fit, technical feasibility, mutual value, resource implications, and alignment with platform objectives.
• Develops and coordinates external engagement and outreach that communicate platform capabilities, services, and value to prospective clients, investigators, partners, and other stakeholders.
• Develops executive decision-support reporting that synthesizes strategic, operational, financial, portfolio, and stakeholder information into clear updates and recommendations.
• Coordinates platform-wide communication on major priorities, operating changes, capabilities, and issues and ensures appropriate follow-up across study and stakeholder teams.

People Leadership, Staff Development & Capacity Planning

Recommends hiring of new employees, salary actions, terminations, and performance ratings.

• Directly manages professional technical staff across web, mobile, data, and QA functions, including performance management, coaching, professional development, and staff accountability.
• Recommends hiring of new employees, salary actions, terminations, and performance ratings.
• Leads technical workforce capacity, capability, and space planning, assessing workload, skills, organizational needs, and resource requirements and developing recommendations for staffing levels, skill development, workspace, and other workforce investments needed to achieve platform objectives.
• Establishes team operating and communication practices that translate platform priorities into clear expectations and ensure technical staff have the processes, tools, and context needed to execute effectively.

Required Qualifications

• In-depth knowledge of various areas of IT. Broad knowledge of the IT environment. Has solid knowledge of information systems function.
• Knowledge necessary to design, set up, operate and correct malfunctions involving technology systems.
• Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software.
• Advanced knowledge of secure software development. Advanced knowledge of business and process analysis functions.
• Has solid interpersonal and management skills. Demonstrated skill in managing technical staff.
• Has solid knowledge of related principles and concepts to provide solutions to more complex and diverse information systems issues. Solid knowledge of the applications programming development function. Solid ability to gather, organize, and analyze data in the completion of assignments.
• Excellent oral and written communication skills. Requires solid ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel.
• Demonstrated experience leading strategic and operational planning for complex IT services, including service-delivery and process-improvement practices.
• Demonstrated experience managing professional technical teams and service delivery across multiple technical disciplines, including prioritizing a portfolio of work and allocating technical resources across competing operational, maintenance, and project demands.
• Experience overseeing technical change management, release and service-readiness practices, including operational risk controls.
• Experience developing recommendations for leadership that integrate technical, financial, operational, risk, and stakeholder considerations.

Preferred Qualifications

• Knowledge of test application code in client server environment.
• Knowledge of conceptual database design.
• Direct clinical research background with experience navigating Institutional Review Board (IRB) protocols from within a technical or engineering team.
• Familiarity with digital health, mobile health (mHealth), or wearable sensor data collection methods.

Required Education and Experience

• Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field and five or more years of relevant experience which includes three or more years of supervisory experience.

Licenses

None listed.

Certifications

None listed.