Information Technology Service Desk - Student Staff

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Position Title:

Job Category:

Job Profile:

Job Summary:

Compensation

 $15.00

Hours

10-25 per week

Job Description

Looking for an on-campus job that builds valuable technical and customer service skills?

The IT Service Desk Associate provides technology support to UWSP students, faculty, and staff. No advanced technical experience is required. We provide paid training and welcome applicants from all majors and backgrounds. Duties include helping users with technology issues, answering phone calls and emails, assisting with accounts, and supporting a variety of campus technology services.

Why Work at the Service Desk?

• Flexible scheduling around your classes
• Paid training
• Gain real-world technical and customer service experience
• Raises and leadership opportunities available
• Great team environment
• Skills that transfer to any career field

Required Qualifications

• Enrolled at UWSP, Mid-State, or another accredited institution
• Reliable, professional, and willing to learn

Preferred Qualifications

• Customer service experience
• Interest in technology and helping others
• Positive attitude and willingness to learn

Application Requirements

• Review the IT Service Desk Associate position information (link)
• Send an email to help@uwsp.eduwith the following:
  • Fill out the PDF job application listed under Attachments on this page.
  • Capture an image of semester schedule in matrix format.
  • Include additional activities that should be considered for scheduling around.
• Click “Apply” at the top of this job posting in Workday!

Contact Information

Questions? Contact help@uwsp.edu or call 715-346-4357 and stop by our IT Service Desk location at 601 Division Street, Room 101.

Hiring Committee

Hiring Committee: Katelyn Knoeck

Contact Information

For specific position details and questions: Email: help@uwsp.edu or call 715-346-4357 and ask to speak with a Service Desk Lead about the Service Desk Job Posting.

Key Job Responsibilities:

Required Qualifications

• Enrolled at UWSP, Mid-State, or another accredited institution
• Reliable, professional, and willing to learn

Preferred Qualifications

• Customer service experience
• Interest in technology and helping others
• Positive attitude and willingness to learn

Special Notes:

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.stevenspointarea.com.

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affirmative Action at 715-346-2606 or hr@uwsp.edu.

The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.