Drive Up & Go Lead - Snoqualmie (3613)

The Home Shopper provides friendly, courteous, and helpful service. The Home Shopper, using a computer, is responsible for compiling online merchandise orders for customers.  Using a handheld computer, the Home Shopper will retrieve items from the shelves to fill the online order and then bag the requested items. Once the order is complete, the Home Shopper will return to the processing area to stage the order.  Depending on the method of delivery the customer has selected the Home Shopper will either take the order to the customers car or hand it off to a delivery driver to be taken to a delivery location when the customer or delivery driver arrives at the store.  The Home Shopper is responsible for the accurate and timely assembly of customers' online product orders from the store shelves.  

Key Responsibilities & Accountabilities:  

• Provide customer service as currently defined by the employer within the scope of the position and within company policy. 

• Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the order. 

• Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, 

chilled, and frozen). 

• Monitor the processing of all customers orders to ensure customers receive all products that have been ordered/charged for. 

• Monitor/review the picking of orders to ensure time commitments are met. 

• Bag grocery items and place them into bins. 

• Push filled cart to the DUG area to be staged on to hand trucks. 

• Push loaded hand truck to customer vehicle for handoff.. 

• Maintain cleanliness of store and DUG area. 

• Other duties as assigned. 

         General Requirements: 

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position: 

• Demonstrated prior customer service or related experience 

• Knowledge of products, product pricing and store layout 

• Ability to use basic math skills 

• Ability to operate company operating systems for online shopping 

• Excellent customer service skills 

• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position 

• Ability to multi-task and work in a fast-paced environment 

• Ability to work independently as well as within a large team 

• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our customers 

• Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis) 

• Ability to comply with workplace conduct standards 

Physical Requirements: 

The following attempts to communicate the traditional physical demands associated with this position:** 

Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8-hour workday.) 

• Lift/Carry: Frequent/carry 5-35 lbs. o Seldom carries 35+ pounds 

• Push/Pull: Frequent, push/pull 10-35 lbs. products 

• Squat/Kneel: Occasional 

• Bend/Stoop: Occasional 

• Twist/Turn: Frequent 

• Stand/Walk: Continuous 

• Grip/Grasp: Frequent 

• Reach: Frequent 

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US 

Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day. 

We provide a variety of benefits including: 

• Great pay 

• Flexible schedule 

• Training 

• Opportunities for career development 

• Health and welfare benefits for eligible employees 

• Leisure time activity discount 

Work Environment: 

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures 

Job Duties and Responsibilities: 

May vary by location and employees may be assigned duties and responsibilities in addition to those listed above. 

DISCLAIMER: ISCLAIMER:  

The above statements are intended to describe the general nature of work performed by employees assigned to this job.  If you have questions regarding your ability to physically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc. - please speak to your Store Director.  All team members must comply with Company, Division, and Store policies and applicable laws.  The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.  

** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.