Road Freight Co-ordinator

What You Can Expect:

- Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.

- Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention

- Tracking and Support: Monitor shipments in transit and update clients on delivery progress.

- Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods

- Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised

- Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems

- Proof of Delivery (POD) Management: Collect, verify, and log Proof of Delivery (POD) documents promptly to trigger client billing and close out files.

What You Bring:

- Organization: Ability to track multiple shipments and schedules at the same time.

- Communication: Clear contact with clients, overseas partners, and carriers.

- Solving: Quick fixes for delayed cargo, route changes, or customs holds.

- Computer Literacy: Skill in using modern logistics and tracking software

- Minimum 1 year’s experience in European Road Freight

- Customer service skills

- Proficient in Math and English

- Other languages beneficial

- Proficient in Microsoft office (Word / Excel / Teams)