Bilingual Benefits & HRIS Administrator

The Benefits and HRIS Administrator plays a key role in the day-to-day administration of Laura Canada's employee benefits programs and provides operational support for the company's Human Resources Information System (Dayforce).

This position is primarily responsible for benefits administration, including employee enrollments, coverage changes, eligibility management, vendor coordination, and employee support. The role also provides hands-on Dayforce administration, including employee data maintenance, reporting, troubleshooting, system testing, and user support.

Key Responsibilities

Benefits Administration

• Administer day-to-day employee benefits processes within Dayforce, including enrollments, life events, coverage changes, and terminations.
• Maintain accurate employee benefits eligibility, enrollment, and coverage information, ensuring timely updates and data accuracy.
• Coordinate benefits-related data exchanges with external providers, ensuring accuracy and timely resolution of discrepancies.
• Act as a point of contact for employee benefits administration inquiries, providing guidance on enrollment processes, eligibility, coverage information, and system navigation.
• Liaise with benefits providers and internal stakeholders to investigate and resolve administrative issues.
• Perform regular benefits data audits and reconciliations between Dayforce and external benefits providers to ensure data integrity.
• Support benefits administration across a multi-provincial workforce.
• Identify opportunities to streamline benefits administration processes and improve accuracy and efficiency.

HRIS Administration & User Support

• Assist with day-to-day administration and maintenance of Dayforce, supporting employee data accuracy throughout the employee lifecycle.
• Serve as a point of contact for routine HRIS inquiries, system navigation, access requests, and user support.
• Prepare and distribute standard and ad hoc HRIS reports, data extracts, and reconciliations.
• Assist with data imports, system testing, release management activities, and validation of system enhancements.
• Support user access in accordance with established controls and approval processes.
• Maintain HRIS documentation, standard operating procedures, job aids, and user guides.
• Provide operational continuity for HRIS and benefits administration activities.
• Perform other HRIS and benefits-related duties as required.

Qualifications

• Post-secondary education in Human Resources, Business Administration, Information Systems, or a related field.
• Minimum 3 years of relevant experience in employee benefits administration.
• Hands-on experience with HRIS platforms such as Dayforce, Workday, UKG, or ADP, with Dayforce experience strongly preferred.
• Strong knowledge of employee benefits administration processes, including enrollments, eligibility, coverage changes, terminations, and vendor coordination.
• Proficiency in Microsoft Excel, including sorting, filtering, formulas, data validation, and reconciliations.
• Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities and recurring responsibilities with accuracy and consistency.
• Ability to work independently while collaborating effectively with HR colleagues, internal stakeholders, and external providers.
• Sound judgment and discretion when handling confidential and sensitive employee information.
• Fluently bilingual in French and English.