Care Coordinator-WTC Mental Health Program (Psychiatry)

The WTC Mental Health Program Care Coordinator is responsible for assisting in the coordination of care and guidance to patients within the World Trade Center Mental Health Program. Documents outcomes and maintains database of patient QI and QA initiatives and outcomes. Coordinates the appropriate resources and consult services to provide continuity of care and appropriate follow up plan of care. Communicates with all members of the healthcare team. Initiates appropriate patient teaching based on needs. Supports the patient in decision making. Develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team to improve health outcomes. Utilizes internal and community resources as well as electronic medical record to educate patients and form a care plan with specific health outcomes.

• Provides guidance and support for World Trade Center Mental Health Patients. Works collaboratively with social work case managers, social work leadership, WTCHP mental health leadership and patient care team. Assists in various aspects of social work operations within the WTC Mental Health Program.
• Initiates and documents patient interventions and referrals for data analysis. Assists in patient care plan as well as provide external parties with information regarding patient data when appropriate. 
• May coordinate and assist patients in overcoming any obstacles that may inhibit their care plan such as transportation or navigating technology used for telehealth.
• Document all initiatives with patients in a database for both QI initiatives and internal documentation support. 
• Assist with QA review insuring that patient documentation is completed in a thorough and timely fashion. 
• Initiates and documents patient education based on assessment of needs.
• Partners with patient care team and community resources to provide well-coordinated timely compassionate, exemplary, interdisciplinary care. 
• Initiates and performs ongoing review of policies related to services provided. Troubleshoots and updates as necessary. 
• Serves as a resource for community based education, screening, symposiums, educational sessions, lectures, staff training, etc. 
• Performs other duties as necessary and as directed by WTC Mental Health Program Medical Director, WTC Mental Health Program Administrative Manager or management team.

• College degree in either Nursing, social work or other professional degree.
• 1-3 years relevant experience in patient navigation preferred. Population specific experience in mental health very important. Excellent verbal and written communication skills to communicate effectively with patients, staff, visitors and vendors. Ability to speak Spanish required.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,661.00 - $79,654.36 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 859 - Psychiatry - ISM, Icahn School of Medicine