Programs Coordinator Specialist

Under the direction of the Strategic Programs and Innovation Unit, the Program Coordinator provides programmatic, operational, and administrative support for the Reemployment Services and Eligibility Assessment (RESEA) Program and other federal, state, and special workforce initiatives administered by the MassHire Department of Career Services (MDCS). The incumbent coordinates day-to-day program activities, supports policy implementation, monitors program operations, assists with performance and compliance activities, and serves as a liaison with Career Centers, Workforce Boards, partner agencies, and other stakeholders to ensure consistent and effective program delivery.

The Program Coordinator assists in developing, implementing, and evaluating workforce programs by coordinating communications, conducting research, analyzing program data, preparing reports and guidance, supporting training and technical assistance, and assisting with the implementation of new initiatives and process improvements. The position works collaboratively across MDCS divisions and with external partners to promote program effectiveness, improve customer outcomes, and ensure compliance with applicable federal and state laws, regulations, policies, and grant requirements.

The incumbent may coordinate outreach activities, monitor program performance, assist with grant implementation, support strategic planning efforts, and participate in special projects that advance innovation and continuous improvement across the workforce system. The position is expected to exercise sound judgment, work independently on assigned projects, manage multiple priorities, and contribute to the successful implementation of agency priorities.

This position performs other related duties assigned in support of the mission, strategic priorities, and evolving operational needs of the MassHire Department of Career Services

Coordinate day-to-day administration of the Reemployment Services and Eligibility Assessment (RESEA) Program and other assigned federal, state, and special workforce initiatives, ensuring consistent implementation of program goals, policies, and procedures.

2. Provide program coordination and operational support by monitoring program activities, tracking deliverables, maintaining project timelines, and ensuring compliance with applicable federal and state laws, regulations, policies, grant requirements, and agency procedures.

3. Develop, review, and maintain program guidance, operating procedures, training materials, desk guides, correspondence, reports, and other program documentation to support consistent statewide implementation.

4. Analyze program performance data, identify trends, monitor key performance indicators, prepare reports and presentations, and recommend operational or programmatic improvements to enhance service delivery and program outcomes.

5. Coordinate communication and technical assistance with MassHire Career Centers, Workforce Boards, partner agencies, and other stakeholders to ensure consistent interpretation and implementation of program requirements.

6. Conduct research, evaluate emerging workforce trends, best practices, federal guidance, and legislative or regulatory changes, and assist in developing recommendations for program enhancements and strategic initiatives.

7. Assist in the planning, implementation, monitoring, and evaluation of workforce grants, pilot projects, innovation initiatives,

and special programs that support the strategic priorities of the MassHire Department of Career Services.

8. Coordinate meetings, workgroups, webinars, and training sessions; prepare agendas, presentation materials, meeting summaries, and follow-up action items; and monitor progress on assigned projects.

9. Collaborate with internal MDCS program areas—including Operations, Policy, Information Technology, Performance, Communications, Fiscal, and Workforce Programs—to support integrated service delivery, systems improvements, and organizational initiatives.

10. Serve as a liaison with Workforce Boards, Career Centers, employers, community organizations, educational institutions, and other workforce partners to exchange information, coordinate activities, and support program implementation.

11. Assist with the development, implementation, testing, and continuous improvement of workforce information systems, business processes, reporting tools, and technology solutions that improve program efficiency and customer service.

12. Monitor program compliance through data analysis, file reviews, quality assurance activities, and technical assistance, identifying issues and recommending corrective actions when appropriate.

13. Support strategic planning, organizational improvement, modernization initiatives, and cross-functional projects that advance innovation, operational excellence, and customer-centered workforce services.

14. Prepare correspondence, briefing materials, reports, presentations, policy summaries, and communications for agency leadership, federal partners, and external stakeholders.

15. Utilize workforce systems, learning management systems, customer relationship management (CRM) systems, analytics tools, and digital collaboration platforms including applications similar to Microsoft Office, SharePoint, and Teams.

16. Perform other related duties as assigned to support the mission, strategic priorities, and evolving operational needs of the MassHire Department of Career Services.

17. Other duties, as assigned.