Security Professional - Retail - Full Time

What We Offer

• Competitive pay: $20.00 to $22.44 per hour
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive and collaborative team environment
• Flexible rotational shifts, including days, evenings, weekends, and holidays
• Opportunity to gain experience in retail security, tactical security, CCTV, access control, emergency response, and tenant relations

Key Responsibilities

• Patrol retail areas, mall floors, exterior property, parkade areas, stairwells, common areas, and other assigned posts.
• Maintain a visible and professional security presence throughout the property.
• Visit retail tenants regularly to build strong working relationships and promote a sense of safety and security Security Office.
• Check in with employees or managers to identify concerns, issues, suspicious activity, or unusual behaviour.
• Report tenant concerns, safety hazards, suspicious behaviour, and security issues to the Control Center Security Office.
• Respond to Control Center reports, security concerns, disturbances, alarms, medical incidents, fires, and emergency situations Security Office.
• Observe, report, and respond to site-specific behaviours such as loitering, sleeping, panhandling, and other disruptive activity Security Office.
• Assist tenants, contractors, customers, and guests in a professional and respectful manner Security Office.
• Support emergency procedures, evacuations, and crisis response when required.
• Monitor CCTV and access control systems as assigned.
• Complete daily audits, activity reports, incident reports, logs, notebook entries, and other required documentation accurately Security Office.
• Document incidents, inspections, irregularities, and important interactions clearly and professionally.
• Use conflict de-escalation techniques when dealing with difficult, aggressive, or disruptive individuals.
• Issue trespass notices or assist with removals only when authorized by site procedures.
• Follow company policies, post orders, emergency protocols, and site-specific procedures.
• Work independently and as part of a security team to support a safe retail environment.

Qualifications

• Valid Alberta Security Guard License required.
• Previous tactical security experience required.
• Previous hands-on security experience required.
• Handcuff training/certification considered an asset or required based on site needs.
• CCTV monitoring and access control experience preferred.
• Strong computer skills required.
• Ability to walk and stand for long periods, including approximately 15,000 to 20,000 steps per shift.
• Previous experience in retail security, mall security, tactical security, loss prevention, public safety, or customer service preferred.
• First Aid and CPR certification required or must be obtained.
• Fire safety training and knowledge of proper fire extinguisher use considered an asset.
• Strong observation and critical thinking skills Security Office.
• Excellent verbal and written communication skills Security Office.
• Ability to remain calm and composed under pressure or during emergency situations Security Office.
• Ability to work flexible hours, Including Days, weekends, and holidays Security Office.
• Physical fitness and ability to perform patrol duties for extended periods Security Office.
• Ability to follow instructions, site procedures, and emergency protocols.
• Strong customer service mindset with a professional, respectful, and calm approach.

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