Security Guard - Commercial - Part Time

What We Offer

• Competitive pay: $18.25 to $22.00 per hour
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive and collaborative team environment
• Flexible shifts, including days, afternoons, nights, weekends, and holidays

What You’ll Do

Maintain a Safe & Secure Environment

• Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property.
  
• Maintain a visible and professional security presence to deter theft, vandalism, trespassing, and unauthorized activity.
• Enforce property rules, policies, and regulations in a professional and respectful manner.
• Perform access control duties, including monitoring authorized entry, verifying access permissions, checking credentials, and controlling access to restricted areas.
• Deal with trespassers and unauthorized individuals safely, professionally, and in accordance with site procedures.
• Maintain a clean, neat, and presentable appearance at all times, as appearance and professionalism are important in this role.

CCTV, Access Control & Computer-Based Duties

• Monitor CCTV camera systems to identify and report suspicious activity, safety hazards, and security concerns.
• Use access control systems to manage authorized entry, monitor restricted areas, and respond to access-related alarms.
• Operate basic computer systems for report writing, incident logging, email communication, and shift documentation.
• Use security software, digital logbooks, CCTV platforms, and access control platforms as required.
• Record and communicate important information accurately using computer-based reporting systems.
• Escalate CCTV, access control, or system-related concerns to supervisors or management when required.

Respond to Incidents & Emergencies

• Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns.
• Apply conflict resolution and de-escalation techniques to resolve situations safely.
• Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive.
• Assist with emergency evacuations and follow established emergency response procedures.
• Support emergency responders and law enforcement personnel during incidents.

Deliver Exceptional Customer Service

• Greet and assist shoppers, tenants, and visitors in a courteous and professional manner.
• Provide directions, answer inquiries, and help create a welcoming shopping environment.
• Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience.
• Manage customer queues, special events, and crowd control when required.

Reporting & Documentation

• Complete accurate incident reports, occurrence reports, daily activity logs, and patrol reports.
• Write clear, detailed, and professional reports regarding security incidents, accidents, safety concerns, and unusual occurrences.
• Maintain detailed notes and communicate important information during shift handovers.
• Investigate and document incidents in accordance with company and site procedures.
• Use computers and digital reporting tools to complete documentation in a timely and accurate manner.

Safety & Surveillance

• Conduct routine inspections of emergency exits, entrances, common areas, parking lots, and restricted areas.
• Identify and report safety hazards, damaged equipment, maintenance issues, or security concerns.
• Follow all company policies, site procedures, and emergency response protocols.
• Report CCTV findings, access control concerns, and suspicious activity to the appropriate team members.

What We’re Looking For

Required Qualifications

• Minimum 1 year of security experience is required.
• Valid Alberta Security Guard License.
• Valid First Aid & CPR/AED Certification.
• Experience with CCTV monitoring, access control systems, mall security, retail security, concierge security, or loss prevention is considered an asset.
• Basic to intermediate computer skills are required.
• Ability to use computers for report writing, email, incident logs, digital forms, and security software.
• Excellent verbal and written English communication skills.
• Ability to write clear, accurate, and professional reports.
• Strong customer service, interpersonal, and conflict resolution skills.
• Professional, reliable, dependable, and presentable, with a high level of integrity.
• Strong attention to detail and observational skills.
• Ability to remain calm and make sound decisions during emergencies.
• Comfortable working independently and as part of a team.
• Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
• Ability to walk approximately 8,000 to 10,000 steps per shift.
• Comfortable working in a busy, fast-paced public environment.
• Flexible availability for days, evenings, nights, weekends, and holidays.