Rapid Response Security Guard - Shopping Centre (Full-time)

Position Summary

Our Rapid Response Guard is the first on scene for priority calls across our Victoria sites - the most dynamic role on our team, and the highest-paid. This role requires professionalism, strong judgment, and the ability to manage high-pressure situations in a fast-paced environment.

Key Responsibilities

• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner.
• Utilize tact and diplomacy while interacting with patrons, clients, and unauthorized individuals.
• Respond to medical emergencies and provide First Aid, CPR, or AED support until medical professionals arrive.
• Maintain and enforce access control procedures, including managing trespassers and unauthorized persons in a fair and safe manner.
• Conduct periodic foot patrols of the property to ensure safety and security.
• Monitor CCTV surveillance systems and identify potential risks or incidents.
• Investigate incidents and occurrences and draft detailed incident and occurrence reports.
• Maintain a detailed memo book and ensure accurate reporting on all matters.
• De-escalate emergency and crisis situations using sound judgment and communication.
• Assist emergency responders and law enforcement personnel as required.
• Provide support with line management, customer service, and daily operations as directed.

Required Qualifications

• Valid BC Security Worker Licence
• Valid OFA Certificate (OFA 2 preferred)
• Advanced Security Training (AST)
• Strong English communication skills (verbal + written reports)
• Security or customer service experience; internal candidates require 6 months.
• Ability to respond to emergencies and make sound decisions in high-stress situations

Preferred Qualifications

• Experience in Loss Prevention / Retail Security is an asset.
• Demonstrated professionalism with the ability to utilize tact and diplomacy on duty.
• Strong attention to detail, observational awareness, and report writing skills.
• Ability to retain and apply operational information.
• Strong interpersonal skills and emotional intelligence.
• Ability to work effectively both independently and in a team.
• Comfortable working in busy, highly populated environments.

#GTHP