Baggage Service Supervisor

The Baggage Service Supervisor assists passengers within the terminal with general questions regarding directions and terminal services and supervises the baggage service office that serves arriving passengers. Duties include assisting passengers with delayed and damaged claims and requesting baggage change orders for passengers whose flights have been cancelled.

Pay: $19.00 per hour

Shift: Monday – Wednesday 9:00 am – 5:30 pm and Thursday – Friday 5:00 pm – 1:30 am or until last flight

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

• Manage a team of baggage handlers.
• Supervise the baggage service office for arriving passengers. This involves attending to customers after they arrive, or when they are switching between flights.
• Provide excellent customer service to passengers regarding their luggage.
• Monitor the baggage service carousels, ensuring all passengers receive their baggage.
• Address issues and process baggage claims involving lost or damaged baggage.
• Assist passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.
• Coordinate with flight and ground crews.
• Ensure compliance with safety regulations and company policies.
• Perform duties in accordance with all safety, security, compliance, and quality standards and procedures by the Company, by our Clients, and by regulatory authorities.

• Must be 18 years of age or older.
• Must be able to lift up to 50 lbs.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

• Customer service experience.
• 1 year of similar work experience.