Head of Global Learning Services

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity:

As the Head of Global Learning Services (GLS) organization in the People Support Solutions (PSS) organization, you will lead the Learning Services operation for Roche globally providing advisory, consulting and operational support for training and learning for all Roche employees, protecting the company's regulatory license to operate. You will lead a large-scale operational organization, safeguarding global training standards across all of Roche through Learning Management System (LMS) operational governance, audit-ready record keeping, employee learning path and learning journey Learning Experience Platform support, and flawless service delivery.  In this leadership role you will also act as a visionary for the future, defining a roadmap for AI enabled learning delivery and support.

You will report to the Chapter Lead and the Head of People Support Solutions and be a member of the PSS Enabling Team. You will stay closely connected across the entire PSS and P&C (People & Culture) organizations to ensure fulfillment of the PSS and P&C vision and strategy as well as quality and consistently seamless service delivery.

Your team manages learning operations across the Roche organization. Your GLS team members are based across the world with the majority of the colleagues located in San Jose, Costa Rica, Budapest, Hungary, and Kuala Lumpur, Malaysia.

Key responsibilities:

• Leadership, People and Culture:
  • Accountable for leading and developing an efficient and effective customer focused PSS learning services organization in support of Roche globally
  • Effectively navigate complex matrix organization and collaborate and build strong relationships with broader stakeholders across business units
  • Lead the GLS organization through dynamic environments and constant change, maintaining high quality delivery, employee engagement, and a focus on continuous improvement.
  • Provide strategic leadership for Global Learning Services and PSS by setting and executing strategy, governance, budgeting, and org design in alignment with P&C vision, while proactively taking into consideration trends and tech developments in particular the use of AI in the space of learning delivery.
  • Ensures leadership expectations are driven across GLS and that leaders and employees are living the Roche People Practices, building and realizing a high performing organization, as well as abiding by local policies.

• Delivery:
  • Directly manage a multi-tiered, globally distributed learning support organization, fostering a high-performance, customer-centric culture, defining quantitative and qualitative approaches to leverage data, KPIs and clear objectives to deliver high performance and great employee experiences.
  • Partner across PSS, P&C and the business to drive simplification and harmonization of processes, to ensure high quality global service delivery, and to identify opportunities for improvement.
  • In partnership with PSS leaders, own the P&C learning service delivery model and end-to-end framework for the P&C, including tools, frameworks and governance - ensuring stable and flexible delivery delivering effective support both in today’s environment but also able to adapt in the future.
  • Ensures effective cooperation between GLS team, functional business 
  • delivery partners and affiliate learning delivery teams.
  • Accountable for the maintenance, accuracy and integrity of P&C learning data and knowledge base. 
  • Manage all budgetary concerns for Global Learning Services.
  • Manage vendors as appropriate.

• Stakeholder Management:
  • Build strong relationships across business units, P&C, and partner. organizations to ensure strong collaboration for effective delivery of training and learning across Roche.
  • Act as the link to GLS for business units on expectations, needs, and priorities for support from GLS to manage the demand and capacity planning. 
  • Initiate and lead sprints and/or form squad teams to support ad hoc project needs.
  • Partner with stakeholders and P&C to identify opportunities to better support various business segments.
  • Partner with the Learning Landscape Enabling Team, Learning Technology, and P&OG for alignment and ensuring realization of the P&C and Learning Landscape vision and outcomes.

Who you are:

In this role you will be working with stakeholders from various functions and across levels within the organization. Excellent leadership competencies, strategic and systemic thinking and demonstrated success in leading both strategic and operational topics are key. 

Furthermore, you bring the following experience and skills:

• We are seeking an individual with 10+ years of related experience working in the P&C function with operational experience and experience leading leaders.
• Experience leading in an operational environment, with a proven track record leading regional or global delivery teams
• Ability to influence and work with key senior stakeholders and partners in achieving our strategy.  Ability to influence to create positive cultural change.
• Ability to diagnose, problem solve and define and deliver strategic solutions.
• Proven track record of being able to deliver in a matrix organization across geographies and divisions
• Ability to work independently in a fast-paced, ambiguous and multicultural environment and to handle multiple, competing priorities 
• Exposure and experience with technology leading to ability to identify and define trends and opportunities relevant for learning operations.
• Excellent communication skills in English (written and spoken) are essential.

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 
• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. 
• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week).
• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.