Assistant Store Manager

Description

Join the Zamzows Family – Lead, Learn, and Grow With Us!

At Zamzows, we’re more than just a store—we’re a family-run business that’s all about helping people, pets, plants, and the planet. We're on the lookout for a hands-on, people-focused Assistant Store Manager who loves working in a fast-paced retail environment and is passionate about building strong teams and unforgettable customer experiences.

If you're someone who enjoys learning new things, and isn't afraid to roll up your sleeves, this could be a perfect fit.

What You'll Be Doing

As the Assistant Store Manager, you’ll work alongside the Store Manager to keep the store running smoothly while creating an awesome experience for both customers and team members. You’ll take ownership of day-to-day operations, help grow your team, and lead by example—every single day. The Assistant Store Manager role is a key part of our leadership team and is designed to support the development of future Store Managers

Requirements

Your Day-to-Day Might Include:

• Helping manage all aspects of the store—from sales and service to inventory and operations
• Leading and supporting your team to deliver legendary Zamzows customer service
• Spotting trends and using insights to help the store hit (and beat) its goals
• Collaborating with store leaders, and the home office to solve problems and launch new ideas
• Keeping the store clean, stocked, and visually on point
• Developing a strong working knowledge of the point of sale (POS) system and using it confidently to support daily operations and customer service
• Counting tills and creating deposits at the end of each day to ensure accurate cash handling
• Being responsible for securing Zamzows' assets and locking up the store when you’re the closing manager
• Learning to operate the store tractor and dispense propane—making sure there’s always someone available to provide these key services to customers
• Helping teach fun and educational workshops—both to store employees and to the public—on products, seasonal care tips, and best practices on topics like lawn care and plant health.
• Visiting customers’ homes to troubleshoot lawn or garden issues and offer expert advice
• Giving regular feedback, recognizing great work, and helping your team stay engaged and motivated
• Learning to understand the “X concept”—this means you’re not just managing tasks, you're conducting the orchestra. It’s about seeing the big picture, aligning your team, and making sure all the moving parts are working in harmony
• Committed to learning full range of products with an emphasis on understanding pesticide and herbicide labels-always recommending solutions that align with the instructions and safety information on the label. Misdiagnosing or not applying correctly can be costly to plants, lawns and beneficial insects and MUST be avoided.
• Taking on the role of Safety Captain to ensure the store stays in a safe and compliant environment
• Must be able to attend monthly Assistant Store Manager Training Meetings

As Safety Captain, You’ll Also:

• Lead monthly safety training and keep everyone in the loop on best practices
• Cover “need-to-know-now” safety info with all new hires
• Complete monthly hazard assessments and turn them in with signed training records
• Run quarterly evacuation drills and make sure everyone knows:
  • Where to meet (inside and outside)
  • What to do in an emergency
  • Who to contact
  • What not to say during an incident
• Keep your store’s Safety Binder up to date and easy to access
• Make sure all team members know where to find SDS (Safety Data Sheets)—two locations must always be clearly marked and communicated

What You Bring to the Table

Must-Haves:

• 1-2 years of retail experience
• Strong communication skills—verbal, written, and everything in between
• A natural ability to lead and motivate a team
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Familiarity with Zamzows products—or a quick learner ready to dive in

Bonus Points For:

• A bachelor’s degree
• 3+ years in a retail leadership position
• A passion for plants, pets, and lawn care (huge plus!)

What It's Like to Work Here

Working at Zamzows means being part of a lively, hands-on environment. You’ll be around live animals, plants, and outdoor products, so things can get a little dirty—in the best way. You’ll need to be comfortable with:

• We work outside! You will be working in a variety of weather conditions from winter to summer temperature exposure.
• Lifting and moving items over 50 lbs
• Being on your feet—walking, standing, climbing, and bending—for long periods
• A flexible schedule that includes mornings, evenings, weekends, and holidays
• Occasionally traveling to other stores or the home office

Why Work at Zamzows?

At Zamzows, we’re not just selling stuff—we’re building relationships, sharing knowledge, and helping our community thrive. As an Assistant Store Manager, you’re not just part of the team—you’re helping lead the way.