Center Manager - Wilmington NC

Lumexa Outpatient Imaging is coming later this year to Wilmington, North Carolina!  

Lumexa Outpatient Imaging is one of the nation’s largest providers of outpatient imaging services, with over 185 locations across 13 states.  Our leading brands bring decades of experience delivering the highest quality care and exceptional patient satisfaction in diagnostic imaging. Our business provides cost-effective, convenient outpatient diagnostic imaging services. 

* This position is a working technologist who will scan as well as manage center operations *

Location: 1222 Medical Center Drive Wilmington, NC 28401

Shift: Monday to Friday 8:00 am – 5:00 pm; no on-call; no weekends

Job Summary:

The Center Manager is accountable for delivering high-quality, efficient and effective services for our imaging patients and families in outpatient imaging center(s).  Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures, and performance of center staff.  Participates in short-term and long-range planning and business development

Duties/Responsibilities: 

• Conduct radiology imaging scans within registered modality
• Ensures smooth daily operations by resolving performance issues and ensuring appropriate scheduling of center staff
• Acts as point of escalation for concerns and challenges from patients and referring physicians
• Performs clinical exams during staffing shortages as licenses allow
• Develops and fosters referring physician relationships
• Develops, reviews, and implements action plans based on financial reporting to enhance center performance
• Attends training to stay up to date on best practices and protocols
• Implements and manages the training and onboarding program for new associates
• Participates in the staff planning and hiring process for new associates
• Leads regular team and department meetings and employee one-on-ones
• Monitors and approves timecards on a daily or weekly basis
• Leads, initiates, and participates in annual performance evaluations, development and performance management of associates
• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Evaluates, implements, and manages workflow and process improvements for the department
• Ensures the department has knowledge of company and department policies and corresponding procedures are in place
• Supports employees ensuring highest level of patient satisfaction
• Develops methods for measuring and monitoring team and department performance

Qualifications:

• Advanced ARRT certification in CT or MRI preferred 
• Graduate of 24-month AMA approved School of Radiology Technology 
• Work experience in an advanced imaging modality such as MRI or CT
• 2-3 years of previous people management experience preferred
• Experience with Microsoft Office; including excel
• BLS certification 
• Ability to take initiative to improve processes, think strategically and identify trends
• Ability to provide open, honest feedback to improve decision making
• Ability to influence across the organization and work effectively with all levels of management and staff
• Ability to maintain and build constructive relationships that produce results
• Ability to effectively supervise exempt and non-exempt staff
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle details with accuracy
• Ability to maintain regular attendance and on-time approval to work as scheduled
• Ability to deliver high-quality customer service to internal and external customers by communicating with integrity and compassion