Cash Control Service Specialist

• Provides customer service and support for internal and external customers regarding inquiries and problem resolution.
• Reconcile and completes entries for armored car vaults.
• Performs daily balancing and reviews of teller/vault accounts and limits and works with branch managers to resolve offages.
• Reconciles and reviews ATM/ITM cash, settlement, and deposit accounts.
• Reviews exception reports and follows up on findings.
• Verifies Board-approved Teller/Vault/ATM limits.
• Calls surprise cash audits for Teller/Vault/ATM.
• Performs other duties assigned by management.
• Maintains regular and reliable attendance.
• Communicate effectively in person and through other channels with coworkers and customers during regular business hours and, when necessary, before or after regular business hours.

• Knowledge of bank operations, information systems, and internal general ledger systems.
• Knowledge of bookkeeping and accounting principles.
• Knowledge of ITI preferred.
• Knowledge of Windows-based programs, word processing, and spreadsheet software.
• Ability to operate a PC with keyboard accuracy and speed.
• Ability to communicate effectively and demonstrate good customer service skills and telephone courtesy.
• Ability to pay close attention to detail and work with a high degree of accuracy and confidentiality.
• Ability to create an organized and efficient work environment.
• Ability to work under pressure, meet deadlines, and manage constant interruptions while performing reconcilement, verification, and computer input responsibilities.

• High school graduate or equivalent.
• Previous banking, accounting, or equivalent work experience preferred.
• Prior balancing/reconcilement experience and familiarity with internal general ledger systems required.
• Previous experience with computer software and bookkeeping preferred.
• Supervisory or leadership experience preferred.

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