Teacher Success Specialist

Description

Position Overview

At Stukent, our mission is simple: Help educators help students help the world. In our CTE division, we believe that when teachers succeed, students thrive.

We’re looking for a Teacher Success Specialist in our Eastern region who is passionate about supporting educators, solving problems, and creating positive experiences that drive long-term engagement and retention.

The ideal candidate is a proactive, detail-oriented problem solver with excellent communication skills and a collaborative mindset. They are adaptable, eager to learn, and committed to delivering results while having fun along the way.

As a Teacher Success Specialist, you’ll serve as a key point of contact for educators, providing timely, personalized support and helping teachers get the most out of Stukent’s products. You’ll respond to inquiries, resolve issues, support onboarding, and ensure accurate reporting of product feedback, feature requests, and bugs. You’ll also work closely with the Customer Success, Support, and Product teams to improve communication, coordinate product updates, and create a consistent, positive teacher experience. Your ultimate goal: Help teachers feel supported, confident, and successful using Stukent’s products.

Location: Lexington, KY

Typical Job Duties

Response Time and Delegation

• Serve as a first point of contact for teacher inquiries, providing timely and accurate responses.
• Troubleshoot and resolve educator issues efficiently with empathy and professionalism.
• Identify when to escalate complex issues and delegate appropriately to Support or Success team members.
• Maintain a strong sense of urgency and accountability to ensure rapid issue resolution.
• Prioritize incoming teacher requests to balance immediate needs with long-term support goals.

Success Liaison

• Collaborate with the VP of Customer Success – High School to ensure consistent communication between Success, Support, and Product teams.
• Document and communicate feature requests, bug reports, and product feedback from teachers to relevant internal teams.
• Help coordinate the rollout and communication of product updates and new features to internal stakeholders and educators.
• Translate technical issues or product changes into clear, educator-friendly language.
• Contribute insights from teacher interactions to improve customer experience strategies and retention efforts.

Requirements

Minimum Qualifications

• Strong technical aptitude with the ability to navigate digital platforms, troubleshoot issues, and learn new systems quickly.
• Proficiency in Microsoft Office and Google Workspace.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple requests across various communication channels.
• Patience, empathy, and professionalism when handling challenging or escalated customer situations.
• Commitment to providing exceptional customer service and creating a positive experience for educators.

Preferred Qualifications

• Bachelor's degree.
• Experience with Learning Management Systems (LMS), such as Google Classroom, Schoology, Canvas, Clever, ClassLink, or Microsoft Teams.
• Experience with customer relationship management (CRM) systems, particularly Salesforce.
• Previous classroom or teaching experience.

Equal Employment Opportunity (EEO) Statement

Stukent, Inc. is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that a diverse and inclusive team is critical to our success and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.