Sr Analyst, Brand Standards, Popeyes Louisiana Kitchen, US&C

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary: The Sr. Analyst, Brand Standards will partner with the broader Operations Excellence team to create, manage, and evolve brand standards, lead operations performance tracking, support field team questions, and provide support for PLK’s restaurant evaluation program. This position reports to the Director, Operations Excellence. 

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week in our Miami, FL office.

Roles & Responsibilities:

Account Management & Support of Restaurant Evaluation Program 

• Establish and maintain relationship with third-party vendor. 

• Partner with third-party vendor to ensure all PLK restaurants receive specified number of visits each year. 

• Develop escalation process to collaborate with internal customers and third-party vendor to remedy concerns and appeals. 

• Compile and present updates to Operations Excellence team on operations reporting metrics. 

• Maintain restaurant exceptions tracker and respond to requests in a timely manner. 

• Align with Director, Operations Excellence on status of restaurant exceptions and lead communication efforts to franchisees/restaurants. 

Support field team communication and requests as needed 

• Be the subject matter expert on Popeyes brand standards. 

• Escalate urgent and complex issues to Director, Operations Excellence for resolution. 

• Support communication efforts with the field team and respond to ad hoc requests.  

• Conduct root cause analysis for gaps in operations processes and procedures and present findings to Director, Operations Excellence. 

• Partner with communications to post standards and restaurant evaluation materials on company intranet. 

Standards Evaluation Performance Tracking 

• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary 

• Prepare and present updates on operations performance to senior operations leaders. 

• Develop statistical and analytical models to support cross-functional initiatives. 

• Provide recommendations to senior leaders regarding new operations trends to track. 

• Propose solutions to automate standards evaluation performance tracking for cross-functional teams. 

Skills & Qualifications:

• Bachelor’s Degree 

• 2-3+ years’ experience in restaurant operations or related hospitality field 

• Strong attention to detail, problem-solving and project management skills  

• Excellent oral and written communication and presentation skills 

• Strong organizational and project management skills  

• Proficient in Microsoft Office applications 

• Ability to travel up to 20% as needed 

#popeyes

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.