Graduate - Service Operations

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Position Overview:

Job Description:

The Graduate - Service Operations, will gain exposure to the end-to-end service lifecycle, supporting maintenance, diagnostics, and repairs, while playing an active role in improving service performance, efficiency, and customer outcomes. Whether your focus becomes more technical or operational, you will be supported through training, mentoring, and real-world experience in a collaborative, safety-first environment.

This is an exciting opportunity for graduates who want to combine engineering expertise with problem-solving, data analysis, and continuous improvement to make a visible impact.

Key Responsibilities:

• Learn and apply mechanical, electrical, or electronic engineering skills across Caterpillar and related equipment
• Support planned maintenance, inspections, servicing, and repair activities under supervision
• Assist with fault diagnosis and troubleshooting using approved diagnostic tools and processes
• Contribute to structured improvement projects focused on efficiency, cost reduction, and service performance
• Analyse service processes and identify opportunities to improve quality, turnaround time, and customer experience
• Support continuous improvement initiatives (e.g., Lean, waste reduction, standardisation, digital enhancements)
• Collect, interpret, and utilise operational data to support performance decisions
• Collaborate with experienced engineers, supervisors, and technical specialists across workshop and field operations
• Maintain accurate service documentation, job cards, and technical reports
• Actively participate in training programmes, coaching, and safety initiatives
• Demonstrate strong safety leadership and uphold company values in all activities

Knowledge, Skills & Experience:

Education

• Degree (Level 6 or equivalent) in a relevant discipline such as: Mechanical Engineering, Electrical/Electronic Engineering, Mechatronics, Automotive, Plant, Marine or Heavy Equipment Engineering, Engineering Technology or similar

Skills & Competencies

• Strong technical aptitude with an interest in mechanical, electrical, or hydraulic systems
• Analytical mindset with the ability to interpret data and identify trends or improvement opportunities
• Problem-solving skills with a structured approach to fault finding and root cause analysis
• Interest in process improvement, efficiency, and operational excellence
• Good communication skills with the ability to explain technical issues clearly
• Team-oriented with the ability to work collaboratively in workshop and field environments
• Attention to detail and ability to follow technical procedures accurately
• Strong safety awareness and commitment to safe systems of work
• Commercial awareness and understanding of how service performance impacts customers and cost

Experience

• No prior full-time experience required
• Relevant experience may include:
  • Industrial placements, internships, or apprenticeships
  • Hands-on mechanical or technical work
  • Use of tools, equipment, or diagnostic systems
  • Experience working within structured environments or team settings
  • Application of safe working practices

What We Offer:

• Salary €36,000
• 25 days holiday (+ option purchase up to 5 extra days holiday)
• Annual Bonus
• Up to 5% pension (matched by company)
• Employee reward platform (retail discounts and other employee rewards)
• Life insurance

• Structured development programme
• Hands-on experience with industry-leading equipment and technology
• Opportunities to work on real improvement projects with business impact
• Supportive environment focused on safety, learning, and career progression

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.