Senior Payroll Representative – Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

The Accounting & Finance team is seeking a Senior Payroll Representative to support the administration and processing of U.S. and Canadian employee payrolls. The Senior Payroll Representative is responsible for administering and processing multi-state U.S. and multi-province Canadian payrolls while assisting with compliance with federal, state, provincial, and local regulations. This role provides operational support to the Payroll Manager in areas including payroll tax compliance, audits, system administration, process improvement, reporting, and employee support. The position requires a high degree of accuracy and confidentiality.

Key Responsibilities

• Payroll Operations and Administration

o   Process bi-weekly and off-cycle payrolls for U.S. and Canadian employees.

o   Review employee electronic timesheets in Workday, perform recurring time and attendance audits, identify and resolve exceptions, and partner with managers to ensure accurate reporting of hours worked, leave time, and payroll-related transactions.

o   Review payroll transactions for accuracy including earnings, deductions, taxes, garnishments, and benefit deductions.

o   Reconcile payroll results and partner with Human Resources and Benefits teams to resolve issues and ensure payroll accuracy prior to transmission.

o   Validate payroll balancing reports and payroll registers.

o   Coordinate payroll funding requirements and payroll-related accounting entries.

o   Maintain and document payroll procedures and internal controls.

• Payroll Tax and Regulatory Compliance

o   Contribute to maintaining compliance with federal, state, local, and provincial payroll regulations.

o   Support payroll tax registrations and account maintenance across jurisdictions.

o   Assist with year-end processing activities including Forms W-2, T4, T2200, RL-1, and related filings.

• Payroll Systems and Technology

o   Maintain employee payroll records within Workday and Dayforce and other payroll-related systems.

o   Assist with payroll system testing, upgrades, integrations, and implementation projects.

o   Support data integrity initiatives and system controls. 

• Employee and Customer Support

  o   Ensure quality customer care by researching and responding to employee payroll inquiries regarding pay, taxes, benefits, leave programs, and deductions in a timely manner.

o   Acts as a liaison with accounting and human resources.

o   Serve as backup to the Payroll Manager during absences.

• Other Job Duties

o   Support various accounting functions, including accounts payable, accounts receivable, account reconciliations, month-end close activities, and special projects, as business needs require.

Preferred Education & Experience

• Associate’s degree in accounting, finance or related field or an equivalent combination of education and experience.
• Minimum 3-4 years related payroll experience including automated timekeeping and payroll systems experience.
• Intermediate proficiency in Microsoft Office Suite.
• Experience with Workday and Dayforce preferred.
• Canadian payroll experience preferred.

Required Knowledge & Skills

• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and exercise discretion when handling sensitive employee and payroll information.
• Effective verbal and written communication skills.
• Strong customer service orientation and ability to respond professionally to employee inquiries.
• Ability to build and maintain positive working relationships with employees, managers, Human Resources, Finance, and external vendors.
• Ability to work independently with minimal supervision while exercising sound judgment.
• Demonstrated professionalism, dependability, and accountability.
• Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies.

Work Schedule and Location

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters’ location, with the option to work remotely on Tuesdays and Thursdays.  This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance.  The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016.
• Typical working hours are Monday through Friday, 8am to 5pm (Arizona Time); alternate work hours may be considered.

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.