Administrator I, Quality Systems

Overview

POSITION SUMMARY STATEMENT:

This position will serve as a Systems Administrator for Herbalife's Quality Enterprise Systems. The individual will be responsible for the following:

1)Maintenance, management and deployment of systems within Herbalife’s global Quality unit; this includes performing system administrative tasks and day-to-day support functions for Quality Systems, such as, but not limited to, Labware LIMS, Electronic Lab Notebooks (ELN). Additional experience in Valgenesis VLMS and MasterControl QMS is beneficial.

2) Addressing and resolving system issues and appropriately communicates gating items to management, business process owners and users.

DETAILED RESPONSIBILITIES/DUTIES:

• Administer security changes to Herbalife Nutrition’s Quality Enterprise Systems, including creation of new user accounts, changing security privileges as authorized, maintaining appropriate documentation.
• Gather user requirements and develop functional specifications for system configuration changes. Configure the system, for identified changes, including designing, building and testing new configuration objects, and testing new system processes.
• Formulates and defines scope of work for major upgrades through research and fact finding, combined with an understanding of applicable systems and laboratory or business user requirements.
• Develops, modifies, and maintains forms and interfaces for data entry into systems; creates specific report formats, as needed.
• Provide end-user support on quality system applications by responding to user inquiries concerning systems operations and helping troubleshoot system and user issues; liaises with IS and vendor to investigate and resolve issues within agreed upon timeframe. Act as main contact for the data management process between IS and system users.
• Assist with developing and updating process workflows, system documentation, training manuals and/or job aids based on the system functions and the workflow processes.
• Support Computer System Validation (CSV) activities, as needed.
• Deliver training to others as appropriate on specific area of expertise.
• Assist in development of systems documentation and training materials/processes.
• Liaises with internal stakeholders to investigate, validate and resolve issues within agreed upon timeframe.

In this role, you will be a highly visible contributor within a collaborative, cross-functional global environment — partnering with scientists, quality professionals, IT specialists, and vendors to ensure that Herbalife's quality systems operate at the highest level of performance and compliance.

What Makes This Team Special:

This role offers significant opportunity to grow your expertise across a sophisticated, globally deployed quality technology ecosystem — and to serve as a subject matter expert whose work directly enables Herbalife's regulatory compliance and scientific integrity.

Qualifications

Skills: 

Required

• Demonstrated knowledge and experience with the administration of Quality Enterprise Systems
• Working knowledge of relational database management systems such as Oracle and MSSQL
• Strong knowledge of applicable Quality Systems and current Good Manufacturing Practice (cGMP) requirements (FDA, EU, ICH)
• Strong multi-functional and business knowledge to develop business system and process alternatives
• Strong knowledge of an enterprise/laboratory system such as LIMS & Waters Empower, Oracle, Agile, etc.
• Ability to work with internal functional groups and outside vendors.
• Ability to represent compliance standards.
• Excellent verbal communication skills.
• Display personal accountability for results and integrity.
• Exhibits positive people skills, and a team approach to problem resolution.

Experience: 

Required

• 3-5 years industry related experience
• Systems administrator experience in application to pharmaceutical, nutraceutical or food environment 

Education: 

Required

• Bachelor’s degree in Science or Technology

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US Benefits Statement