Product Lead, Trust and Compliance

Who we are

Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors.

At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.

Where you come in

As the Product Lead, Trust and Compliance at Chowdeck, you will own the product systems behind KYC, fraud detection, investigation and containment across customers, vendors, riders, agents, wallets, payments and payouts.

Today, fraud and compliance problems can stretch across several teams and systems. Your job is to bring them together under one clear product strategy: one that improves visibility, makes it safe to act quickly, and closes recurring loopholes without putting unreasonable friction on the legitimate people who use Chowdeck every day.

You will report to the Product Executive and coordinate dependencies with other functional teams and external partners. You don’t need to be a lawyer, but you must be able to work precisely with legal, regulatory and financial-risk requirements.

What you will own

• KYC product journeys and verification coverage across customers, vendors, riders and agents.
• Fraud visibility, including case records, monitoring signals, alerts and investigation access.
• Containment capabilities such as account freezes, payout holds, blocked payment details and reward reversals.
• The product process for fraud severity, response expectations, evidence preservation and case close-out.
• The recurring-loophole register, and coordinating product fixes across teams.
• Trust and compliance readiness for new products and markets.

In this role you’ll be required to:

• Set the product strategy and roadmap for KYC, fraud visibility and containment.
• Work with the relevant stakeholders to turn policy and regulatory requirements into product experiences people can actually use.
• Partner with engineering and data teams to turn known fraud patterns into monitors, alerts and validated automated controls.
• Work with internal teams and external partners to improve containment, freezes, recalls and recovery.
• Define measures for internal detection, time to detect, time to contain, loss exposure, recovery and impact on legitimate users.
• Make sure investigators have the evidence and access they need, while keeping sensitive information protected.
• Coordinate root-cause fixes across product areas and escalate open risks with clear recommendations.

What success looks like

• KYC requirements and outstanding verification gaps are visible and actively managed.
• More fraud cases are caught internally before victims or partners report them.
• High-risk activity can be contained quickly through controlled, auditable actions.
• Investigations preserve evidence and follow consistent severity, escalation and close-out rules.
• Alert quality improves without overwhelming investigators or repeatedly blocking legitimate users.
• Recurring product loopholes have owners, target dates and verified fixes.

You’re perfect for the role if you have:

• At least 6 years of product management experience, including work in fintech, payments, identity, fraud, risk or compliance.
• A track record of turning risk or policy requirements into product capabilities and operating processes.
• Strong judgement when balancing prevention, customer friction, operational workload and financial exposure.
• Comfort working with sensitive data, investigations and cross-functional stakeholders.
• The ability to work closely with engineering and data partners on monitoring and automation.
• Clear written communication and disciplined documentation habits.

Bonus points if you have:

• Experience with KYC providers, device intelligence, payments monitoring or transaction risk.
• Experience working with payment partners, banks, regulators or law enforcement processes.
• Experience launching trust or compliance products across multiple countries.

Beyond the paycheck, Chowdeck employees get:

• Competitive salary
• Full medical coverage
• MacBook Pro for your work
• Housing assistance
• Lunch allowance
• A team of smart, kind colleagues invested in your growth
  

Specific benefits, allowances, and coverage may vary by country or city in line with local regulations and market practices. Chowdeck is an equal-opportunity employer and prohibits discrimination and harassment of any kind. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender, or age.