Child Support Call Center Agent

Job Title 

Child Support Call Center Agent

Location: 

Hybrid, E. Lansing, MI [Work onsite for training and the probationary period] [After training WFH- Based on performance] 

Pay Rate: 

$18.00

Employment Type: 

Full-Time

Shift Information: 

Monday-Friday 8 am-4:30 pm est. 

Job Summary: 

The Call center agent will handle inquiries for Michigan Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. 

Key Responsibilities: 

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. 
• Answers questions on various issues such as child support payments history and account histories. 
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. 
• Gathers information, research/resolves inquiries, and appropriately documents customer calls. 
• Ability to read and interpret documents on file. 
• Understand and retain a large amount of information. 
• Associates should have the skills to answer and respond professionally to escalate calls, should they arise.   
• Communicate appropriate options for resolution promptly 
• Review the customer needs and inform customers of services and resources available to them. 

Required Qualifications: 

Requirements 

• High School diploma or GED 
• Background and Fingerprinting 
• 2 years of high-volume call center
• 1 year experience in payments with data entry
• Computer system knowledge. 
• Knowledge/experience with word, excel, file directories, SharePoint and outlook. 
• Typing WPM 30
• Experience working with dual monitors. 

What We Offer: 

• Competitive hourly pay 
• Benefits from day one (medical, dental, vision) for eligible roles 
• Paid time off and holidays 
• Paid training 
• Career growth and advancement opportunities 
• Supportive and inclusive work environment 

Apply now and make an impact from day one 

Pay Transparency: 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $18.00