Graceland Ticketing Systems Assistant - FULL TIME

This is a Full Time position located in the Ticket Office with variable/flexible working hours to include weekends, holidays and overtime as required. This is a promotional opportunity.  Benefits may be offered after successful completion of a sixty (60) day introductory period. This is an internal/external recruitment.

RESPONSIBILITIES:  Under the general direction of the Ticket Office Manager:

• Assist department management with the configuration, maintenance and troubleshooting of ticketing system.

• Coordinate with Marketing and Ticket Office Department management to upload new promotional offers, special event tickets, packages, etc. to the ticketing website.
• Adjust daily tour capacities as needed.
• Produce reports from ticketing and hotel computer systems to evaluate and make recommendations; analyze data, research discrepancies, and communicate results.
• Communicate to other departments and management about special tours (early or late tours, large groups, groups that need special assistance, etc.)
• Answer questions via phone and/or email, responding to inquiries for information and route to appropriate person when necessary.
• Consult with the department staff and assist in problem solving.
•  Provide instructions to the department through written documentation, emails, and instructions regarding upcoming events, concerts, etc.  
• Process payments received by phone, through the mail and from walk in guests.
• Enter data into multi-computerized systems for Graceland and hotel reservations, changes, and cancellations.      
• Participate in Department meetings and training as required.
• Correspond with tour operators and group coordinators regarding reservations, confirmations, information and special requests, and send out correspondence and forms via email and mail.
• Act as back up for all functions in the Ticket Office as necessary or required. Including but not limited to: processing payments, answering phones, answering questions, providing information, corresponding with tour groups and tour operators, processing ticket orders,
• Assist with special projects, assignments, and training relating to the Tessitura ticketing system.     .
• Other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Excellent communication and interpersonal skills are essential; Ability to prioritize and work with minimum supervision; ability to work quickly, while maintaining accuracy, quality and effectiveness under pressure and with competing deadlines, numerous interruptions and conflicting demands; knowledge of the city of Memphis and local and regional attractions helpful; written and verbal communication skills: reading skills to understand and interpret complex English text such as that found in regulations, policies, procedures, contracts and memoranda; ability to accurately handle money and make cash and credit card transactions; skills to prioritize and complete a wide variety of tasks in a timely manner; skill to exercise tact and diplomacy during discussions with individuals who may be irate or upset; analytical skills to evaluate given information, research additional information, and evaluate and compile information to clearly define a situation, so a conclusion can be drawn; decision-making skills to ascertain all pertinent facts and implement the most appropriate course of action in a timely, knowledgeable and authoritative manner; public speaking skills to address small and large groups; record-keeping skills to maintain accurate, up-to-date logs and files so that information is readily researched and retrieved; demonstrated knowledge of complex computerized operating systems is required.

SPECIAL CONDITIONS OF EMPLOYMENT: Ability to work weekends, holidays and occasional overtime as needed; ability to maintain confidentiality and objectivity; no smoking in the work area; willingness/ability to travel when necessary; at times work in office alone; handle repetitious tasks; ability to research and learn all aspects of the Tessitura system as required.

PHYSICAL REQUIREMENTS: Ability to stoop, reach, walk, sit and stand for long periods of time; good, clear speaking voice is essential in order to communicate both in person and on the telephone; ability to lift up to 25 pounds.

SPECIAL REQUIREMENTS: Work related experience in hospitality field is required; uniform is required; ability to maintain confidentiality; ability to work with a wide variety of individuals in a team atmosphere; working knowledge of computers and cash handling experience is required. Ability to complete and report on multiple projects at any given time. Proficiency in MS Word, Excel & PowerPoint preferred. Strong presentation skills. Tessitura Ticketing System experience and/or experience working on a computer system is preferred.

CONDITIONS OF EMPLOYMENT:  Work flexible hours and overtime as required.

ability to take initiative in problem solving; ability to work in a team atmosphere or work alone; knowledge of products and inventory; ability to cope with a heavy workload and varying needs of the department; excellent communication and interpersonal skills in both person and on the telephone are essential; ability to prioritize and work with minimum supervision; excellent attention to detail; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; ability to work under pressure of deadlines and competing needs; ability to handle money.

APPLICATION PROCESS: Please apply online at www.gracelandjobs.com. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.