ADMISSIONS COORDINATOR

Job Summary:

The Admissions Coordinator is responsible for assisting the VP of Admissions in maintaining 100% occupancy of High Watch’s licensed beds. The Admissions Coordinator is responsible for managing and carrying out all of the duties associated with the admission.

Job Duties

• Provide program presentation and information to incoming admissions telephone calls and share personal experience when appropriate.
• Answer all questions and do pre-screen on all incoming calls.
• Whenever possible, set admission date following pre-screen.
• Follow-up on unclosed pre-screens and track dispositions.
• Facilitating potential guests’ ability to meet admissions criteria and means of transportation to High Watch.
• Directing and carrying out all admissions procedures for each guest according to standards set by Department of Public Health.
• Performing extensive searches of incoming guests’ belongings.
• Completing thorough and comprehensive documentation of admissions.
• Coordinating and documenting guest payments with the VP of Admissions.
• Implementing procedures related to taking identification photographs of each guest and to the computerized filing and storing of photographs.
• Implementing alcohol testing of guests upon admission.
• Orienting guests to policies, procedures, rules, regulations and guest expectations.
• Tracking bed capacity and readiness in coordination with Monitors and Housekeeping regarding admissions and discharges.
• Coordinating with the Transportation Manager that drivers are available to meet guest transportation needs.
• Serve as back-up Office Receptionist when necessary.
• Carry out other duties assigned by the VP of Admissions.

ESSENTIAL FUNCTION STATEMENT

The previous duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

MINIMUM QUALIFICATIONS:

• Skilled in sales.
• Significant experience with and broad knowledge of the Alcoholics Anonymous 12-Step program.
• Basic computer skills.
• Demonstration of ability to take charge and make decisions appropriate to the situation.
• Counseling experience preferred. Must be well organized, detail oriented, and able to multi-task.

KNOWLEDGE, ABILITIES, AND ATTITUDES REQUIRED

1. Knowledge of software programs for personal computer use, especially word processing, and email.
2. Knowledge and experience in working with chemically dependent clients
3. Ability to organize and evaluate admissions activities.
4. Strong problem solving skills and the ability to carry out assigned projects to their completion
5. Strong interpersonal skills, including the ability to communicate effectively both verbally and in writing with both families, clients, and the public by establishing and maintaining effective working relationships, and resolving conflicts. .
6. Ability to plan and organize workload and manage the projects and deadlines of him/herself.
7. Ability to maintain professional standards and demeanor, including the confidentiality of employee and guest data and other sensitive information.
8. Demonstrated competence with, and continued commitment to respect for cultural differences and diversity.
9. Recognition of the limits of one’s own professional expertise and the willingness to seek supervision and/or support, as needed.
10. Makes work related decisions with the clients’ and agency employees’ well-being and best interests in mind.
11. Strong dedication to sobriety and recovery.
12. Ability to pass background checks required by High Watch Recovery Center
13. Understanding and ability to successfully articulate agency vision and goals.

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to walk, bend, stand, climb stairs, speak English, hear, use a telephone, drive an automobile, and operate standard office equipment, such as a computer, copier, and fax machine. Must be able to lift and carry up to 25 pounds. 

High Watch Recovery Center is an at-will employer. This job description is not intended to be all-inclusive; an employee will also perform other reasonably related business duties as assigned by immediate manager or other management as required. High Watch reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Full-Time Benefits:

• Medical, Dental & Vision Insurance
• HSA with Employer Contribution
• Paid Time Off
• Life Insurance
• Short- & Long-Term Disability Insurance
• Employee Assistance Fund (EAF)
• Accident & Critical Illness Coverage
• Travel Assistance
• Pet Insurance
• Hospital Indemnity Insurance
• Identity Theft Protection
• Legal Services
• 403(b) Plan with Company Match
• Tuition Reimbursement Program
• Gym Membership Reimbursement