Customer Portal Administrator - Part time

Description

Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors, from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day at Customer's sites while providing solutions to keep them safe and efficient.

With our continued expansion and growth, we have an opportunity for a Part time Customer Portal Administrator reporting into the Customer Care team. This position can be located and can be based out of any of our Nationwide Service Center locations or be fully Remote.

About the role

As we keep growing, we’re looking for a Customer Portal Administrator to join our Customer Care team. You’ll be the go-to expert for invoicing and collections across our customers’ online portals, helping our Service Centers bill correctly the first time and get paid faster. You’ll audit, train, and partner with Branch and Office Managers to make portal invoicing simple, consistent, and on time.

What You’ll Do

• Support Service Centers with portal invoicing and collections, serving as their first point of contact for questions and escalations
• Audit portal invoicing activity and train Office Managers on best practices, including the Salesforce Portal Report, portal communications, and invoice standards
• Partner with Branch and Office Managers to resolve invoicing and collections issues quickly and keep them from coming back
• Provide fast, responsive communication so Service Centers always know where things stand

What Success Looks Like

• Fewer portal invoicing misses, such as invoices that never get loaded into a customer portal
• Lower portal collections balances, driven by accurate first-time invoicing and consistent follow-up
• Stronger portal knowledge and processes at every Service Center
• Service Centers completing all portal invoicing tasks (daily review, billing, and upload) within 24 hours
• A shorter order-to-cash cycle across all portal customers

What You Bring

• Strong working knowledge of customer portals such as Service Channel, Corrigo, Coupa, Ariba, Ecotrak, and OfficeTrax
• Familiarity with Vortex Service Center office operations
• Advanced Salesforce skills (Super User level)
• Intermediate Excel skills for data analysis and reporting
• Experience building or tailoring systems and processes that improve operations
• Experience defining and leading projects from start to finish

Requirements

Why Vortex

You’ll join a dynamic, growing team that values going above and beyond for customers and for each other. Your work will directly shape how quickly and accurately we serve customers nationwide.

Experience / Skillset

• Strong knowledge of Customer Portals (E.g. Service Channel, Corrigo, Coupa, Ariba, Eco Track, OfficTrax)
• Familiar with Vortex SC Office Operations
• Salesforce Level – Advance / Super User
• Excel Analysis – Intermediate
• Experience creating tailoring systems and processes to improve operations
• Familiar Defining and Leading Projects

This position can be fully remote or be located out of any of our Service Center locations Nationwide.