Patient Care Representative - Center for Outpatient Rehab

Job Summary

The Patient Care Representative serves as the primary point of contact for patients within the Outpatient Rehabilitation Clinic, supporting efficient and patient-centered clinical operations. This position is responsible for appointment scheduling, patient registration, electronic medical record maintenance, billing and collections support, and front-desk financial transactions while ensuring compliance with HIPAA and institutional policies. Working closely with clinical providers, students, and the Office Coordinator, the Patient Care Representative contributes to smooth patient flow, accurate documentation, and high-quality service delivery in a fast-paced healthcare environment serving a diverse patient population.

Knowledge, Skills, and Abilities

• Knowledge of electronic health and electronic practice management.
• Knowledge of Medicare, Medicaid, and commercial insurance.
• Ability to use electronic records and practice management systems.
• Ability to process office supply orders.
• Ability to be flexible in adjusting and implementing changes in protocol, procedures, and workflow.
• Ability to use business English in written and verbal communication.
• Ability to perform data entry accurately.
• Ability to function as a team player in a patient-centered health care setting.
• Ability to learn and effectively utilize electronic health records and practice management software.
• Ability to work in a fast-paced environment with frequent interruptions.
• Ability to use proper telephone etiquette.
• Ability to follow proper policies, procedures, and instructions in accomplishing tasks.
• Ability to work with a diverse population, along with the ability to treat all patients and co-workers with dignity and respect.

Required Qualifications

• High school diploma or GED 
• Two years of medical office experience or at least one year of post-high school course-level work with one year of medical office experience

Compensation & Benefits

• Job Family – Medical Clinical Associate 1
• MR - 3
• For information on benefits, please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

• Non exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
• Employment is contingent on a satisfactory background check. 
• Documents needed to apply: Cover Letter, Resume, and three (3) references available upon request

University Overview
East Tennessee State University (ETSU) is an institution with over 14,000 diverse students and highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

ETSU is an Equal Opportunity Employer

Disclaimer Statement:

• Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.