Front Desk Safety Associate

Position Summary
The Front Desk Safety Associate leads safety initiatives for the organization, ensuring the well-being of residents, staff, and visitors. This role develops and implements trauma-informed safety plans, monitors building activity, and provides leadership and coordination for safety operations. The Safety Officer serves as a resource and liaison for staff, contract security, and emergency responders, contributing to a safe and supportive environment for all occupants.

Duties/Responsibilities (Essential Functions)

• Establish and implement trauma-informed safety strategies and plans of action to mitigate risks to residents, staff, and visitors. Communicate safety plans to all relevant personnel and monitor effectiveness.

• Check in and out all individuals entering the building. Monitor security cameras and building activity to identify potential risks and reduce emergency incidents.
• Complete Safety Zone reports for all incidents and actively follow up to ensure mitigation and access to care for residents.
• Intercede in incidents when requested, provide directives to contract security personnel, and coordinate cost-effective security measures to address risks and liabilities. Interact with emergency responders as needed.
• Build ongoing relationships with residents, assist with access to healthcare, behavioral health, substance use treatment, and other mainstream resources.
• Participate in eviction prevention and coordinate referrals to internal and external programs.
• Maintain thorough and timely records of clinical assessments, interventions, and ongoing client contact. Collaborate with other teams and service providers to ensure continuity of care.
• Performs other duties as assigned.

Education, Experience and Job Competencies

• Education
  • High school diploma or GED required; additional training in mental health preferred.

• Experience

• • Experience designing or administering safety programs with trauma-informed care principles.
  • Experience in case management, peer support, housing counseling, or security operations within social services preferred.
  • Experience working with homeless or underserved populations preferred.
• Job Competencies
  • Knowledge of trauma-informed care principles and application in safety planning.
  • Strong ability to assess, respond, and mitigate safety risks.
  • Excellent interpersonal, communication, and conflict resolution skills.
  • Ability to coordinate and direct contract security personnel effectively.
  • Strong observational, documentation, and record-keeping skills.
  • Ability to build relationships and provide supportive engagement with residents.
  • Familiarity with collaborating with internal and external programs to ensure continuity of care.
  • Dependable, flexible, and team-oriented.

Department Overview & Requirements

Based at Stout Street Lofts at 2180 Stout Street, Denver CO. Working Monday - Friday from 8am - 4pm. 

Physical Demands and Working Conditions
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act (“ADA”), CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

• Physical Demands

Percentage of work time spent on activity →

0% - 24%

25% to 49%

50% to 74%

75% to 100%

SEEING: Must be able to read computer screens and printed documents.

X

HEARING: Must be able to hear well enough to communicate with employees and others.

X

STANDING/WALKING

X

CLIMBING/STOOPING/KNEELING

X

LIFTING/PULLING/PUSHING

X

FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones.

X

DRIVING: Must have valid driver’s license and clean driving record.

X

• Working Conditions
  • Works primarily indoors but may be exposed to a range of environmental conditions within the building.
  • Regular interactions with residents, staff, contract security, and external responders.
  • Must respond to safety incidents as they occur, which may require flexibility and adaptability.

Employee Acknowledgement of Receipt of Job Description

This job description is intended to describe the general nature of the work performed. It is not intended to be a complete list of all responsibilities, duties and skills required for employees performing this job. Furthermore, this job description does not establish a contract of employment. Colorado Coalition for the Homeless (“CCH” or “Coalition”) may change job descriptions at any time, with or without notice, as service needs require.

CCH is committed to delivering services, making employment-related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender expression, pregnancy, health condition related to pregnancy, military status or any other applicable status protected by law.