CNB Bank, Client & Employee Experience Administrator

Description

The Client & Employee Experience Administrator is a highly organized, self motivated professional responsible for providing comprehensive administrative and operational support to the Learning & Development, Client and Employee Experience Departments. This role enhances departmental effectiveness by delivering exceptional client service, fostering a positive organizational culture, supporting employee experience initiatives, and ensuring accuracy and attention to detail across all assigned responsibilities.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

• Provide exceptional administrative support to Experience Department, including managing calendars, coordinating meetings and providing meeting minutes.
• Oversee and coordinate key Experience Department programs, including Client Complaints, Employee Suggestions and Reward & Recognition programs.
• Manage specialized programs such as Scholarship Administration, EITC coordination, and employee training/onboarding surveys.
• Assist in planning and organizing EX events, employee celebrations, roadshows, and appreciation activities across the bank footprint. 
• Support operational accuracy through expense reconciliation, budget tracking and corporate credit card administration.
• Participation in CX/EX task force activities.
• Provide administrative assistance to the Experience Analyst and Leadership in managing the client and employee experience surveys and systems.

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect: Treats all colleagues, clients, and community members with professionalism and courtesy.
• Client Focus: Serves as a welcoming and responsive point of contact for the Experience Department; ensures timely follow through on all inquiries and tasks.
• Inclusion: Embraces diverse viewpoints and collaborates effectively with individuals across departments and backgrounds.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership: Takes initiative in coordinating programs, events, and administrative processes; serves as a reliable resource for the Experience Department.
• Integrity: Maintains confidentiality, accuracy, and professionalism in all interactions and documentation.
• Collaboration: Works closely with Experience Leadership, Support Teams, and cross functional partners to ensure seamless operations.
• Volunteerism: Supports and coordinates with others on volunteer initiatives, community awareness events, and outreach activities that strengthen the bank’s presence.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability: Ensures timely completion of tasks, accurate reporting, and consistent follow through on assigned responsibilities.
• Innovation: Identifies opportunities to enhance processes, improve client and employee experiences, and leverage digital tools.
• Professionalism: Maintains a polished, dependable, and service oriented presence in all interactions.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Actively pursues opportunities to expand skills and knowledge by participating in training programs, workshops, certifications, and cross functional learning experiences that support career growth and enhance departmental effectiveness.

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A background screening will be conducted.

• A high school diploma or general education degree (GED) is required, associate degree or higher preferred. 
• Prior administrative support experience, preferably in a corporate or financial services environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to manage multiple priorities with accuracy and attention to detail.
• A background screening will be conducted.
• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
• TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy. Proficient in Microsoft Office Suite, email, internet, and intranet systems. Ability to learn and utilize internal applications such as YouEarnedIt, survey tools, expense systems, Project Insight, and other platforms relevant to departmental operations.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Able to create charts and graphs to communicate and display survey results, financial results, and other reportable data. Capable of computing percentages, ratios, and interpreting basic financial data.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to solve challenging problems involving several variables in a standardized situation. 
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  

This position operates in a professional office environment with extended periods of desk work using computers, phones, and office equipment. Noise level is moderate with frequent interaction and communication. May be required to lift up to 30 pounds. Occasional travel to market areas, events, or training sessions may be required. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.  

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match 
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.

CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

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