Support Staff - RCBM

Description

The Support Staff monitors clients, transports them for treatment, communicates and documents all

occurrences, and helps to provide a safe, caring environment in which the clients can recover. The Support staff spends more direct time with the clients than any other position, and as such, is the lead role model in helping the clients to rebuild new lives. Requires maintaining a positive, productive attitude, even when clients may be argumentative or non-compliant.

Shift: (Days) Wednesday through Saturday

Duties/Responsibilities

• Monitor/supervise clients at all times. IE: Recovery Community, 12 step meetings, gym, outside

activities, Outpatient Clinic, wherever and whenever you are in the presence of active program

participants.

• Follows the direction and guidance of the Lead Shift on duty.

• Ensure that clients adhere to facility rules. Guidance and assurance of program guidelines and

requirements at the RC & RF, and wherever and whenever in the presence of active program

participants.

• Alcohol and Drug testing of clients on a regular and random basis and document results properly.

Notifying the Lead Technician when necessary.

• Support & Intervention - verbally support clients as needed in times of confusion, discontent, and

disappointment, helping them to understand the value of the treatment experience while

maintaining appropriate boundaries. De-escalation of situations through nonviolent crisis

interventions and personal commitment to their wellbeing.

• Transport clients and/or staff to and from a variety of destinations at the direction and discretion of

your immediate supervisor or designee.

• Record Keeping/Documentation – daily shift reports, client behavioral incidents, and any

consequences given to clients or turned in to staff, maintenance needs, forms or documents used by

Axiom in the course of a treatment episode.

• Prepare rooms/units for new clients - When a client discharges treatment, his/her unit must be

prepared for the next client, including but not limited to laundry, bedding, sanitizing all areas and

cleaning the refrigerator.

• Client Supervision – Supervising clients is one of the primary areas of focus for technicians. Supervision is defined as observing and directing the clients while they are in our program. While at our facilities, technicians must provide them with a safe environment, in which they recover, as it is an essential aspect to our helping them. As a technician, you are the lead role model in our clients’ lives, your standard of living must be kept at a level for which they will strive. You must always maintain a professional attitude, refrain from the use of profanity, refrain from speaking in a demeaning or belittling way with clients, maintain a healthy boundary, and work positively with other members of the team. Always come from a position of care and concern with the clients’ best interest in mind. Keep an open line of communication with all staff via progress reports whether written or verbal. Random Drug and Alcohol testing, room and property searches will also be required.

• Property Management – Our facilities must be kept to the highest standard in terms of cleanliness,

safety, and functionality to contribute to a positive client experience. Their immediate living

environment plays a huge part in providing them with a positive treatment experience. Techs are

required to oversee chores, inventory food, and cleaning supplies in the facility, and perform

scheduled inspections of the premises. Some minor maintenance of the property as needed or

reporting necessary repairs that are beyond your scope of expertise to the facilities department on a

timely basis. Techs must prepare the living quarters upon discharge of a client, making room and bed

ready for the next intake ie. Launder bedding, mop, and wipe down the furniture.

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

· Medical, Dental, and Vision

· 401(k) with up to 3.5% match

· Paid time off (PTO), paid sick time, and paid holidays

· Tuition Reimbursement

· Reimbursement for CMEs

· Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal

· Employee Assistance Program (EAP)

· Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Requirements

Required Competencies/Abilities:

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals;
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Ability to write professional correspondence and reports free from grammatical and spelling mistakes.
• Basic computer navigation skills. Ability to type at least 30 words per minutes.
• Knowledge of Windows, basic email, Microsoft Word, timekeeping software.
• Ability to read, analyze, and interpret emails, letters, policies, procedures, etc.
• Valid Driver’s License with clean driving record, as determined by BBC’s insurance carrier
• Must be 25 years of age (requirement in order to drive company vans)
• Ability to operate 15-passenger van
• Ability to work at least 1 weekend day/night shift in their scheduled work week
• High level of patience
• CPR/First Aid Certification
• Food Handler's Card
• Negative TB Test
• Working knowledge of recovery programs including The 12 Steps, Smart Recovery, etc.
• Shift Flexibility
• Take direction well
• Professional and/or personal experience with substance abuse treatment is highly preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle,

or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is

occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

Employee will regularly be required to drive a passenger van. Employee may be required to be exposed to

outside elements for prolonged periods of time.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds

and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,

depth perception and ability to adjust focus.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It

is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing

in this job description restricts management’s right to assign or reassign duties and responsibilities to this job

at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.