Housekeeping Facilities Manager

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

Our Mission and Values:

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

The Housekeeping Facilities & Projects Manager is responsible for the condition, organization, functionality, and appearance of Housekeeping-controlled areas and departmental assets throughout the hotel. This position oversees public-area and overnight cleaning operations, coordinates preventive maintenance and equipment repairs, manages special cleaning projects, and ensures facility concerns are documented, prioritized, followed through, and verified upon completion.

The manager works closely with Engineering, Security, Purchasing, outside vendors, and hotel leadership to minimize equipment downtime, address recurring facility concerns, and maintain safe and efficient Housekeeping workspaces. The ideal leader is visible in the operation, highly organized, comfortable holding employees accountable, and persistent in following open items through completion.

Facilities Inspection and Follow-Through

• Conduct scheduled inspections of guestrooms, public areas, Housekeeping back-of-house areas, and departmental workspaces.
• Identify maintenance, cleanliness, organization, safety, and appearance concerns; submit detailed work orders and maintain a centralized tracking log.
• Prioritize concerns based on guest impact, employee safety, operational urgency, and room availability, and maintain clear status updates.
• Follow up with Engineering and other responsible departments until work is completed, then physically verify the result.
• Track recurring facility concerns, recommend longer-term corrective action, and coordinate the timely return of guestrooms or areas that are unavailable.

Housekeeping Equipment and Asset Management

• Maintain an accurate inventory of Housekeeping equipment and operational assets.
• Oversee the condition and availability of vacuums, carpet extractors, floor machines, carts, bins, radios, mobile devices, keys, rollaway beds, and related equipment.
• Establish preventive-maintenance schedules in partnership with Engineering and approved vendors.
• Coordinate equipment repairs, document repair history and downtime, and ensure unsafe equipment is removed from service until repaired or replaced.
• Evaluate equipment trials and develop replacement recommendations based on safety, durability, efficiency, condition, cost, and operational practicality.

Public Areas, Overnight Operations, and Special Projects

• Provide direct supervision and operational direction to assigned Public Area Attendants, Overnight Cleaners, and Housepersons.
• Maintain clear checklists defining area ownership, cleaning frequency, quality standards, and verification requirements.
• Inspect lobbies, restrooms, elevators, meeting areas, spa and locker rooms, fitness areas, offices, loading areas, and assigned back-of-house spaces.
• Develop schedules for carpet care, floor care, upholstery cleaning, high dusting, elevator detailing, grout cleaning, wall washing, and other periodic projects.
• Coordinate preventive-maintenance cleaning and special projects based on occupancy, group activity, and hotel priorities, and verify completed work through physical inspection.

Vendor and Interdepartmental Coordination

• Coordinate project scope, access, timing, and operational requirements with Engineering, Security, Purchasing, Front Office, Food and Beverage, Spa, and other affected departments.
• Coordinate vendors performing Housekeeping-related repairs, installations, inspections, or specialty cleaning.
• Review the agreed scope, inspect completed work, and maintain vendor proposals, service records, warranties, invoices, and supporting documentation.
• Assist leadership in comparing proposals and making recommendations based on quality, cost, safety, and operational impact.
• Coordinate repair and maintenance activity without performing technical or skilled-trade work assigned to Engineering.

Workplace Organization and Safety

• Maintain clean, organized, secure, and clearly labeled Housekeeping storage and equipment areas.
• Establish appropriate storage and sign-out controls for shared equipment, keys, devices, and operational assets.
• Conduct regular safety inspections; immediately report unsafe conditions or equipment; and follow corrective actions through completion.
• Support compliance with PPE, chemical-handling, ergonomic, and equipment-safety requirements and assist with related incident or near-miss reviews.

Leadership and Employee Development

• Remain visible and engaged in assigned operations, including during high-volume periods and overnight project work as needed.
• Prepare schedules and daily assignments for assigned Public Area, Overnight, and Project employees in accordance with operational needs, seniority requirements, and the applicable collective bargaining agreement.
• Monitor attendance, productivity, work quality, and completion of assigned responsibilities and provide timely coaching, recognition, retraining, and objective documentation.
• Conduct briefings that communicate priorities, safety information, project status, and equipment concerns.
• Promote respectful communication, accountability, teamwork, and consistent follow-through.

Budget, Planning, and Reporting

• Assist with annual operating and capital requests related to Housekeeping facilities, equipment, and project needs.
• Monitor repair costs and recommend repair or replacement based on condition, lifecycle, and operational impact.
• Maintain estimates, photographs, proposals, and operational justification for proposed projects.
• Provide regular updates regarding outstanding work orders, project costs, risks, equipment downtime, and concerns requiring future capital investment.

Performance Focus

Success in this position will be evaluated using measures such as:

• Work-order aging and preventive-maintenance completion
• Equipment availability, downtime, repair cost, and asset-inventory accuracy
• Public-area, back-of-house, and project-cleaning inspection results
• Timely return of guestrooms or areas affected by facility concerns
• Vendor project quality, completion, and cost control
• Workplace organization and safety results
• Employee training, attendance, and checklist compliance within assigned teams

Qualifications

Qualifications

• Three to five years of leadership experience in hotel Housekeeping, public-area operations, facilities coordination, or a related field.
• Experience supervising public-area, overnight, project-cleaning, or Housekeeping support teams preferred.
• Working knowledge of Housekeeping equipment, preventive maintenance, project cleaning, workplace safety, and asset controls.
• Demonstrated ability to manage multiple projects, follow open items through completion, and communicate effectively with Engineering, vendors, employees, and hotel leadership.
• Strong inspection, documentation, organization, communication, and problem-solving skills.
• Experience developing operating or capital recommendations preferred.
• Experience working in a union hotel environment preferred.
• Working knowledge of Microsoft Office and hotel work-order, purchasing, scheduling, or inventory systems.
• Ability to work a flexible schedule, including mornings, evenings, weekends, overnights and holidays, and
• Ability to meet the physical requirements established for the position, with or without reasonable accommodation.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Compensation: Subject to experience and qualifications, salary range $65,000 - $75,000 per year.

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.