Holday Events Assistant (Seasonal) (Second Shift 4:00 PM - 11:00 PM)

Description

Pittsburgh Botanic Garden inspires people to value plants, garden design, and the natural world by cultivating plant collections of the Allegheny Plateau and temperate regions, creating display gardens, conducting educational programs, and conserving the environment.

The Holiday Events Assistant welcomes and assists guests, supports visitor experience and event operations, and helps ensure a positive experience during general admission, group visits, and special event nights.

Essential Job Functions

• Greet guests in a friendly, attentive way and address their needs promptly, including answering questions and providing directions throughout the light display.
• Process admissions, gift shop and merchandise sales, memberships, and event registrations.
• Remain current on Holiday Events activities, Garden development, membership levels, benefits, and promotions.
• Adhere to PBG Customer Service guidelines, policies, and procedures.
• Ensure cash drawer security and balance and adhere to all other aspects of the PBG cash handling policy.
• Ensure constant coverage of the station to which you are assigned.
• Communicate clearly and effectively with a diverse group of stakeholders, guests, and patrons.
• Provide friendly, attentive customer service in the Garden’s food and drink venues and event beverage stations.
• Prepare and serve food and beverages, including hot drinks, snacks, and alcoholic beverages, following food safety standards and PBG procedures.
• Verify guest identification and serve alcohol responsibly in accordance with RAMP standards and applicable Pennsylvania liquor laws.
• Process food and beverage sales through the POS system, adhering to the PBG cash handling policy.
• Assist with event setup and execution as assigned, including directing vendors to their assigned spaces and assisting as needed.
• Follow safety procedures to reduce risk during events; the Holiday Events Assistant may be required to intervene in various situations for the safety of guests.
• Assist with closing procedures, including securing gates and doors, to ensure the property is left in good condition.
• Perform other duties as assigned to support Garden operations or holiday events.

Requirements

• High school diploma or equivalent is required.
• Previous experience in customer service is required; experience in event operations or food and beverage service is a plus.
• Must have a high attention to detail and be able to troubleshoot in a fast-paced environment.
• Able to communicate clearly and tactfully with a pleasant demeanor.
• Demonstrated collaboration and creative problem-solving skills.
• Be reliable and able to work independently with little supervision.
• Have basic computer knowledge and the ability to learn the Altru/POS system.
• Must have a valid PA driver’s license.
• RAMP certification is preferred; must be able to verify identification and serve alcohol responsibly in compliance with Pennsylvania liquor laws.
• Food safety training is a plus.
• CPR certification and first aid training are a plus.
• Must be willing to obtain background clearances (Child Abuse Clearance; PA State Police Background Check; FBI Fingerprint Background Check).

Work Conditions

• Typically, this position is scheduled 15–25 hours per workweek. Seasonal workers may receive hours through the end of December.
• Evening, weekend, and holiday availability is required, with shifts potentially as late as midnight.
• Flexible hours will be required for Garden-related functions.
• This position works indoors and outdoors in all weather conditions, including winter weather.
• Work involves moving between indoor venues, including food and drink service areas, and the outdoor light display.
• Activities include movements such as bending, reaching, walking, and lifting and carrying supplies.
• Must be able to stand for extended periods of time and periodically lift and carry up to 25 pounds.