Assistant Process Change Manager

Position Summary

Assist in the leadership of the solutions team and coordinate the development of solutions and projects. Direct the use of lean tools and methodologies to gather, summarize, and analyze data necessary for solution development, testing, and rollout. Support Freshness & Standards objectives and coordination with cross functional teams within General Office (G.O.) and divisions. Develop solutions working collaboratively with stakeholders from G.O., divisions and store associates in support of our Customer 1st strategy. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.

• Assist in leading the process design team in the development of efficient enterprise-level business processes that improve and simplify work methods, deliver financial benefits, and improve our customers shopping experience
• Ensure best practices and rollout support that align with the Customer 1st strategy are successfully implemented
• Establish and maintain professional relationships with division leadership and division associates, including the division rollout manager, to understand, summarize and define work processes (current and future state)
• Guide the facilitation of working sessions to develop current/future state work processes
• Model, document and update standards
• Partner with Corporate Training and Development to develop training modules consistent with standards
• Consult with business specialists to develop and recommend potential business and technology solutions
• Collaborate with the Finance department to document the financial impact of process improvements
• Partner with the vice president and director of Solutions Development to understand and guide the business and its priorities
• Define and document current/future state business processes, identify process improvement needs and develop plans to communicate and implement suggested improvements
• Travel independently to divisions and stores to document and measure work processes
• Supervise and coach direct reports in the performance of their duties; complete performance excellence discussions and provide feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• Leading Lean/Six Sigma experience
• Senior Process Specialist
• Green Belt trained/certified
• 3+ years experience in business project management/process improvement
• Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
• Ability to lead a team of highly driven and talented individuals
• Ability to prioritize and assign work according to business priorities and strategies
• Strong analytical and conceptual skills
• Understanding of organizational impacts that result from changes to business processes/technologies
• Ability to lead the development, re-engineering, and documentation of business processes
• Ability to escalate issues appropriately and drive them to resolution
• Excellent facilitation skills with the ability to drive toward solutions
• Ability to maintain a solutions-focused approach
• Knowledge of lean tools and methodologies
• Knowledge of in-store activities, including observations, performance measurements and summarizing observations
• Ability to work overnight/unusual hours to perform in-store tasks as needed
• Ability to travel independently (