Senior Officer, Branch Operations and Service Head, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Oversee the day-to-day operations and service delivery of the branch network within the assigned region or portfolio
• Ensure efficient and effective branch operations, including cash management, transaction processing, and customer service
• Develop and implement strategies to enhance customer experience and drive service excellence
• Manage and lead a team of branch personnel, including performance management, training, and development
• Collaborate with other business units and support functions to align branch operations with the overall business objectives
• Monitor and analyze branch performance metrics, identify areas for improvement, and implement corrective actions
• Ensure compliance with all relevant policies, procedures, and regulatory requirements
• Contribute to the development and implementation of branch network strategies and initiatives

Requirements

• Demonstrated leadership skills and the ability to manage and motivate a team
• Excellent problem-solving and decision-making skills, with the ability to analyze data and identify solutions
• Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and stakeholders
• Proficient in using relevant banking systems and technology
• Ability to work under pressure and adapt to changing business requirements
• Commitment to delivering high-quality customer service and driving continuous improvement

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