Shop Manager

Description

                                                                                  LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you. 

POSITION SUMMARY

The Shop Manager oversees the daily operations of the shop, ensuring that work is completed efficiently, safely, and in accordance with established quality standards. This position is responsible for supervising shop personnel, coordinating workflows, maintaining equipment and inventory, monitoring technician efficiency, ensuring accurate repair documentation, and maintaining compliance with company policies, OSHA requirements, and applicable Department of Transportation (DOT) regulations.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Supervise, mentor, and evaluate shop personnel to promote high performance, accountability, and employee morale.
• Issue employee corrective action plans as needed in accordance with company policies and procedures.
• Maintain a clean, organized, and safe working environment by ensuring the shop remains free of clutter and debris.
• Provide daily reports of out-of-service equipment.
• Review all shop Repair Orders (ROs) to verify that parts are charged out correctly and that required repair documentation, including the 3 C’s (Complaint, Cause, and Correction), is complete and accurate.
• Perform quality control audits of BPMS, DOT inspections, and truck and trailer repairs to ensure compliance with applicable standards and requirements.
• Communicate shop performance, staffing needs, equipment concerns, and operational issues to upper management.
• Oversee hiring, training, and scheduling of shop personnel.
• Assign work, monitor progress, and ensure repairs and other assigned tasks are completed accurately and on time.
• Monitor technician efficiency, including direct and indirect labor percentages, and identify opportunities for improvement.
• Ensure parts are entered into the system promptly and invoices are closed in a timely manner.
• Enforce company safety policies, OSHA requirements, and applicable safety regulations.
• Maintain appropriate parts and supply inventory to support timely, cost-effective repairs.
• Respond to driver concerns and issues related to shop operations, equipment, and repairs.
• Coordinate professionally with other departments, including Operations and Customer Service, to support organizational goals and maintain effective workflows.
• Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
• Encourage constructive dialogue for the team, even during periods of change or challenge
• Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
• Maintain accurate and timely documentation of employee interactions in accordance with HR policy.

Requirements

 OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE

• Maintaining regular and reliable attendance, along with being available in an on-call status
• Perform additional duties as assigned 
• Comply with company policies and procedures and all applicable laws and regulations 

REQUIRED EDUCATION / EXPERIENCE

• High school diploma or General Education Development (GED) certificate.
• Minimum of three years of experience working in a repair shop or with trucks and trailers.
• Minimum of two years of leadership or supervisory experience.

PREFERRED EDUCATION / EXPERIENCE

• Qualified 49 CFR Part 396 Inspector Certification preferred.
• Additional training or experience in truck and trailer maintenance, repair operations, or fleet maintenance management is preferred.

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Understanding of applicable DOT regulations and truck and trailer inspection requirements.
• Strong personnel management, leadership, and employee development skills.
• Ability to assign work, manage priorities, monitor performance, and ensure timely completion of repairs.
• Critical-thinking and problem-solving skills, with the ability to identify issues and implement effective solutions.
• Ability to take initiative, demonstrate assertiveness, and make sound operational decisions.
• Analytical skills to evaluate technician efficiency, labor percentages, repair quality, and shop performance.
• Effective verbal and written communication skills.
• Ability to communicate professionally with employees, drivers, upper management, and other departments.
• Ability to maintain accurate repair documentation, parts records, invoices, and operational reports.
• Ability to understand and enforce company safety policies and applicable OSHA and DOT requirements.
• Ability to manage inventory and support cost-effective repair operations.
• Ability to address employee and driver concerns professionally and appropriately.
• Ability to work and communicate effectively with others, promoting a team environment
• Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
• Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
• Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
• Excellent leadership, communication, and problem-solving skills

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Proficiency in Microsoft Office products
• Experience using diagnostic software, fleet maintenance systems, and shop management software.
• Qualified 49 CFR Part 396 Inspector Certification.

PHYSICAL DEMANDS

• Ability to work in a shop environment and move throughout the facility to inspect equipment, monitor repairs, and supervise employees.
• Ability to stand, walk, bend, reach, and perform other physical movements associated with a shop environment.
• Ability to occasionally lift or move parts, tools, or equipment as required by the position.
• Ability to use a computer and telephone for documentation, reporting, and communication.
• Ability to work and remain focused in a fast-paced operational environment.

WORK ENVIRONMENT

• Fast-paced truck and trailer repair shop environment.
• Exposure to vehicle maintenance and repair activities, tools, equipment, noise, and other typical shop conditions.
• Requires regular interaction with shop personnel, drivers, management, and other departments.
• Requires adherence to company safety procedures and applicable OSHA and DOT regulations.

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.  
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

BENEFITS

• Competitive Pay
• Opportunity for career advancement
• Generous Vacation / Paid Time Off
• Paid Holidays 
• 401K with company match from day 1
• Medical, Dental, Vision Insurance
• Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.