Industrial Account Representative

SCOPE

Through superior customer service skills, proven technical and/or industrial sales experience and the drive and ability to increase sales, the incumbent of this position will market and sell quality BOSS Lubricants products with emphasis on establishing new clients and servicing our existing valued clients. 

RESPONSIBILITIES

• Increase Market Share
  • Develop sales strategy and new customer contact list;
  • Set up appointments to meet potential customers;
  • Present sales proposals and packages of BOSS’ exclusive products to prospective clients;
  • Follow-up on all potential leads and review all sales calls;
  • Stay “current” on market and industry trends;
  • Review our competition and their market share on a regular basis;
  • Review and evaluate sales margins on a monthly basis.
• Customer Service
  • Exemplary in your commitment to customer service and a demonstrated leadership in ensuring continued support for your customers;
  • Research customers’ business and their operational requirements and service them on this basis;
  • Accommodate customer requests, going “above and beyond” the customer’s expectations where possible;
  • Be available as a key contact for client questions and concerns;
  • Maintain an inventory of product information easily accessible to clients (brochures, pamphlets, spec. sheets, weblinks etc.);
  • Monitor and evaluate and manage overall customer satisfaction;
  • Maintain professional conduct with clients.
• Leadership and Teamwork
  • Collaborate with other sales staff on a regular basis to review sales goals and evaluate potential opportunities;
  • Review, record and recommend improvements to management for improving the overall efficiencies and effectiveness of the sales process;
  • Always be available as a coach and mentor to more junior sales personnel - lead the team by example;
  • Provide training and constructive feedback regarding product knowledge ;
  • Liaise closely with the management team and the other branches;
  • Support company policies and procedures;
  • Encourage adherence and compliance to safety practices within the workplace;
  • Communicate with and assist warehouse drivers when possible on specific accounts.
•  Training, Support and Administration
  •  Research and enhance product knowledge through continuous learning about our products as well as those of our competitors;
  • Continue to offer suggestions to improve existing marketing documentation, product information, etc.;
  • Maintain client data in our Chempax database;
  • Review accounts and sales stats;
  • Create customer/account profiles;
  • Assist in supporting office staff when possible with customer queries;
  • Assist in typing/writing up orders;
  • Keep maintenance records for company vehicle;
  • Other duties as required.

QUALIFICATIONS

• Minimum - Completion of High School
• Basic knowledge of oil/lube industry
• 2 – 5 years experience in an outside sales role
• Experience making cold calls and developing new contacts
• Knowledge of city of Vancouver and lower mainland orientation
• Experience developing customer relationships
• Experience in marketing either products and/or services
• Proven computer skills and experience using various software packages, including MS Office products and database applications
• Ability to mediate client issues and concerns
• Ability to multi-task and re-shift priorities efficiently as needed
• Ability to work with minimal supervision
• Ability to research client information, yet maintain client confidentiality
• Be organized and ensure timely follow-up communication