Guest Services Representative

JOB SUMMARY

Accurately and promptly handle all money transactions and player accounts for customers. Promote Family Style Service culture through actions and positive attitude. Promotes a fun and friendly environment that creates excitement for external and internal guests. 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. 
• Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.
• Accurately count and record assigned funds and make exchanges of funds throughout the shift. 
• Keep cash drawer balanced and impressed. 
• Make exchanges with the vault. 
• Verify and document personal identification information for T-31 transactions. 
• Complete CTRs, CCTL’s, MTLs, and all other required documentation. 
• Track and complete Title 31 and Suspicious Activity reports.
• Issue player’s cards for guests or update player’s accounts with current information, as needed.
• Redeem points from accounts for patrons for cash or prizes.
• Assure that guests have a favorable gaming experience. 
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. 
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 25 pounds
• Ability to lift and carry objects up to 25 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• A high school diploma or GED equivalent is preferred.