Finance Manager - Shared Service

Job Location:

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Job Purpose

The Finance Manager is responsible for maintaining a strong accounting, financial reporting, and operational control environment to safeguard company assets, enhance profitability, and mitigate business risks. The role oversees key finance shared service functions including Accounts Payable, Accounts Receivable, General Ledger, Income Audit, Night Audit, Credit Management, Bank Reconciliations, Fixed Assets, and Intercompany Transactions.

The Finance Manager ensures accurate and timely financial operations, supports statutory and management reporting, drives process improvements, and provides leadership to the finance team. The role also plays a key part in stakeholder communication with property leadership, owners, auditors, customers, and internal departments to ensure financial discipline, compliance, and operational efficiency.

1. Financial Operations Management

• Manage end-to-end finance shared service operations including Accounts Payable, Accounts Receivable, General Ledger, Bank Reconciliations, Fixed Assets, Intercompany Transactions, Income Audit, Night Audit, and Credit Management.
• Ensure daily financial transactions are accurately processed, supported, approved in line with policy, and recorded on time.
• Monitor daily cash, bank, revenue, receivable, payable, and balance sheet activities to identify issues, resolve discrepancies, and escalate critical matters when required.
• Ensure accurate and timely month-end and year-end closing activities, including accruals, reconciliations, intercompany balances, and financial adjustments.
• Track key financial metrics, monitor cash flow, review payment patterns, and highlight financial risks to management.

2. Financial Reporting and Analysis

• Review financial reports to ensure accuracy, completeness, and compliance with company standards.
• Prepare and review variance analysis, management reports, weekly financial updates, and monthly financial KPI presentations for leadership and stakeholders.
• Analyze income variances, cost-saving opportunities, budget deviations, and forecast variances, and recommend corrective actions.
• Support statutory, regulatory, owner, corporate, and management reporting requirements.
• Use analytical tools, Advanced Excel, Power BI, and financial modeling to support forecasting, scenario analysis, and decision-making.

3. Income Audit, Revenue Control and Reconciliations

• Ensure daily revenue reports are reviewed accurately and any errors are identified and corrected on time.
• Oversee income audit processes to ensure completeness, accuracy, and proper documentation of revenue transactions.
• Supervise daily cash and bank reconciliations and ensure discrepancies are resolved promptly.
• Lead daily Accounts Receivable reconciliations and weekly reconciliation of high-risk and key balance sheet accounts.
• Oversee monthly balance sheet reconciliations and ensure proper review, documentation, and follow-up on outstanding items.
• Resolve customer account discrepancies and coordinate with operations, front office, sales, and other departments where required.

4. Credit Management and Risk Control

• Oversee credit facility management in accordance with company policy and approved procedures.
• Verify credit forms, approvals, supporting documents, and disbursement records to ensure compliance and accuracy.
• Monitor credit policy compliance, payment behavior, ageing balances, and customer risk exposure.
• Conduct weekly credit review meetings and follow up on overdue balances with relevant stakeholders.
• Develop and recommend credit and risk mitigation strategies to reduce exposure and improve cash collection.
• Maintain positive engagement with key customers while protecting the company’s financial position.

5. Internal Controls, Compliance and Audit

• Maintain a strong internal control environment across all finance operations.
• Ensure compliance with corporate policies, statutory requirements, financial procedures, delegation of authority, and company standards.
• Coordinate and support internal audits, external audits, self-assessments, and owner-related financial reviews.
• Prepare and monitor action plans for audit findings, control failures, and self-assessment gaps.
• Implement corrective actions and ensure timely closure of audit recommendations.
• Ensure all finance documents are filed correctly, archived monthly, and maintained in line with the Clear Desk, Clear Mind process and company document retention standards.

6. Process Improvement and Automation

• Identify opportunities to improve finance processes, reporting efficiency, controls, and team productivity.
• Implement automation tools and reporting improvements to reduce manual work, improve accuracy, and enhance decision-making.
• Support continuous improvement initiatives across finance shared services.
• Promote standardization of processes across properties and ensure consistent application of finance policies.

7. Stakeholder Management and Communication

• Maintain regular communication with property leadership, owners, corporate finance, auditors, customers, suppliers, and internal departments.
• Provide property managers and senior leadership with updates on financial performance, risks, cash flow, and operational issues.
• Communicate daily with stakeholders to resolve finance-related matters and support business operations.
• Work closely with operations teams on financial escalations, revenue concerns, billing disputes, credit issues, and cost control matters.
• Build strong working relationships with owners, top management, department heads, and key business partners.

8. Team Leadership and Development

• Lead, guide, and support the finance team to ensure accuracy, accountability, and timely completion of tasks.
• Conduct weekly finance team alignment meetings to review priorities, deadlines, issues, and action plans.
• Train junior managers and team members on financial processes, reconciliations, reporting standards, audit requirements, and compliance procedures.
• Promote teamwork, interdepartmental collaboration, ownership, and continuous learning within the finance function.
• Handle team queries, support problem-solving, and escalate critical issues to the Director of Finance when necessary.

9. Other Responsibilities

• Support the Director of Finance in financial planning, budgeting, forecasting, reporting, audits, owner communication, and business reviews.
• Respond to business interruptions such as urgent calls, emails, meetings, operational requests, and management escalations.
• Perform all other duties and tasks assigned by the Director of Finance or senior management.

Key Skills and Competencies

• Financial Accounting

• Shared Services Operations

• Financial Reporting

• Budgeting and Forecasting

• Internal Controls and Compliance

• Income Audit and Revenue Control

• Accounts Payable and Accounts Receivable

• Balance Sheet Reconciliations

• Cash Flow Monitoring

• Credit Management

• Process Improvement

• Audit Coordination

• People Management

• Stakeholder Management

• Analytical Thinking

• Problem Solving

• Project Management

• Advanced Excel

• Power BI

• Financial Modeling

• Excellent Communication Skills

• Leadership and Team Development

Key Performance Indicators

• Timely and accurate month-end closing
• Quality and accuracy of financial reports
• Completion and quality of balance sheet reconciliations
• Reduction of ageing receivables and credit risks
• Compliance with internal controls, policies, and statutory requirements
• Timely closure of audit findings and self-assessment action plans
• Accuracy of income audit and revenue reporting
• Improvement in cash flow visibility and reporting
• Efficiency of finance shared service operations
• Team performance, development, and engagement
• Successful implementation of process improvements and automation
• Effective communication with owners, leadership, auditors, and departments

Minimum Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• Professional qualification such as ACCA, CPA, CMA, CIMA, or equivalent is preferred.
• Minimum 5 to 7 years of finance experience, preferably in hospitality, shared services, or multi-property operations.
• Strong knowledge of accounting standards, financial reporting, internal controls, reconciliations, audit requirements, and hotel finance operations.
• Advanced proficiency in Microsoft Excel is required; Power BI, ERP, hotel PMS, and accounting system experience is an advantage.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to work under pressure, manage deadlines, and handle multiple priorities across departments and properties.

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