Account Billing Manager

Description -

The Account Billing Manager (ABM) is accountable for Global / E2E invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).

Job specifics/responsibilities:

• Coordinates dMPS invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).
• Works with customer to enable invoicing (follow-up on any missing information)
• Manage disputes on dMPS invoicing, ensuring correct and timely resolution.
• Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.
• Ensure delivering to business expectations based on the signed SOW.
• Facilitate customers reviews and ad hoc calls.
• Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.
• Monitors related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.

Key deliverables/accountabilities:

• Ensures on time invoice release.
• Support closure of disputes within 90 days.
• Fleet tracking that ensures correct invoice backup report and customer invoices.

Personal skills and qualities:

• US Citizen
• Strong communication and influencing skills;
• Positive can-do attitude; Customer centric approach
• Out of the box thinking – able to find solutions
• Excellent teamwork skills 
• Good presentation skills, at ease with presenting project status to higher management.

Technical skills:

• MS Office
• Reporting tool /Data management
• Analytics skills
• Project management

• Ensure customer satisfaction on activities in scope.

Education (degree) and professional experience required:

• Typically, 4+ years’ experience in the industry, Channel environment, Consumer and / or Commercial.
• Has good understanding of the MPS e2e operational process, can easily translate a task into R&R and appoint proper teams for resolution.
• Customer facing abilities, including strong organization and communication.
• Good understanding on financials (revenue tracking, missing billing management and write off resolution)
• Degree level in business, communication and/or IT

Other requirements:

• Native English
• Other languages knowledge would be an asset (Spanish)
• Contractual Business acumen
• Able to understand global business processes and identify impact of change
• Able to apply tools and technology to produce results
• Knowledge on Managed print services (MPS) is a plus

The base pay range for this role is $77,500 - $112,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"