Customer Relationship Manager

Job Description:

Responsibilities:

• Implement and manage e2e Customer solution design  

• Manage successful delivery of customers first invoice

• Monitor customer metrics and identify/implement improvements

• Manages escalations within a quick turn around time

• Drive resolution of customer queries

• Seek for opportunities to growth the business

• Ensure CD forecasting is collected across all different segment and reconciled with Sales Leaders 

• Deliver customer experience

• Prepare and run quarterly operational performance reviews with the CDM, PRM, (if applicable) customer and or partner (if applicable) and supports improvement plans
• Communicate operational process changes to customer
• Support Total Customer Experience
• Ensuring up to date contacts are maintained within internal systems

• Proficient and compliant to internal processes and policies
• Demonstrate sound judgment, prompt follow-up, and timely escalations
• Provides solutions to complex customer operational issues and shares best practices within their peer group
• Proactive interaction and collaboration with various internal and external stakeholders

Competencies:

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
• Demonstrate strong relationship management skill set
• Demonstrate leadership capabilities and excellence in customer service
• Consulting, negotiation and influencing skills
• Demonstrated project management skills such as planning, execution and implementation
• Solid understanding of core HPEFS businesses, systems and revenue cycle
• Effective organization, time management, prioritization, follow-up and execution skills
• Superior research and analytical skills
• Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

Experience:

• University degree or equivalent experience; advanced university degree preferred
• Typically 4-10 years of related experience, preferably in leasing, financial services and customer service, sales
• HPEFS past experiences is a strong asset

Job:

Job Level:

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.