Coordinator, Machine Learning Product and Engineering

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role

This is a full-time position reporting to the VP of Product Management.  The ML Product and Engineering Coordinator plays a critical role in keeping the Machine Learning organization operating smoothly, aligned, and connected. The Coordinator focuses on coordination, enablement, and organizational health—ensuring that teams stay informed, leaders are supported, and cross-functional work moves forward efficiently.

This role requires initiative, systems thinking, the ability to see across silos, and curiosity about Etsy and machine learning / AI. As the central hub for communication and operations, the Coordinator is a trusted voice that functions as the connective tissue of the team, helping leaders and teams operate with greater focus and cohesion.

What's this team like at Etsy?

The Machine Learning group at Etsy sits at the heart of our marketplace, connecting buyers and sellers by powering all of our recommendations, search results, and advertisements. We partner closely with other organizations throughout the company to deliver a deeply personalized, relevant, high-quality experience for shoppers on Etsy.

What does the day-to-day look like?

Org-Level Support

• Operating rhythms and process coordination

• Design, coordinate, and maintain processes, tools, and operating rhythms across the Machine Learning group, to ensure the team has clarity on what’s happening, what’s expected, and when

• Identify friction points in how teams plan, communicate, and deliver

• Recommend and pilot improvements that make teamwork and execution more seamless.

• Enhance partner alignment: Strengthen coordination among key collaborators to ensure engagement models are structured, predictable, and efficient.

• Influence organizational effectiveness: Surface insights and patterns from disparate teams that help inform leadership’s operational decisions and process evolution.

• Planning and reporting - Support the Machine Learning group in company-wide processes (e.g., planning, goal-setting, initiative and org-wide reviews) by coordinating participation, managing content and required inputs, and tracking progress for major cross-company initiatives.

• Communications and event operations

• Draft, coordinate, and manage internal communications (e.g., newsletters, org updates, all-hands content, presentations) while maintaining clear, open communication channels between leads and their teams.

• Improve communication architecture: Streamline how information moves across channels and audiences, ensuring clarity, reducing noise, and creating more reliable feedback loops.

• Keep distribution lists, Slack channels, and other communication pathways accurate and up to date—reflecting new hires, exits, and org adjustments.

• Plan team events and department-wide gatherings

• Program management - Support priority projects as needed by gathering information, organizing materials, coordination communication, and keeping complex processes moving forward.

Leadership Support

• Strategic operational support

• Ensure leaders are prepared for meetings/events with materials, agendas, and logistics. Partner with other Coordinators, Program Managers, and Executive Assistants across Etsy to ensure alignment.

• Represent group leaders with professionalism, discretion, and confidentiality in internal and external interactions. Serve as a trusted coordination partner, anticipating needs and helping the org stay aligned.

• Build trust and connections across all layers of the group, developing situational awareness of cross-group dependencies. Proactively flag challenges, opportunities, and other relevant updates to group leadership.

• Track L&D activities, expense reports, budget elements, and other operational enablers that keep the organization functioning efficiently.

• Administrative support for Machine Learning Group Leads (VP-level) - Manage leaders’ calendars, travel, and other scheduling assignments, as needed.
   

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Initiative  - proactively identifying new opportunities, gaps in our operations, and independently driving ideas forward

• Systems thinking - the ability to see across teams and local silos to see how everything fits together

• Curiosity - interest in better understanding Etsy and how we can improve the marketplace for our buyers and sellers through the lens of the latest development in machine learning and AI

• Communication - as the central hub for communication and operations, the Coordinator is a trusted voice that functions as the connective tissue of the team

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law**. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.