Senior Director of Payments Product

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What's the role?

Etsy Payments is responsible for providing a delightful and trusted payments experience to our 90MM+ buyers and 5MM+ active sellers. Etsy Payments processes over $10B of volume/year across 60 countries and 20 currencies. As Senior Director of Payments Product, you will lead the product team that enables Etsy to accept the payment methods that our buyers trust, provide frictionless buyer checkout, and ensure that payments reliably work. You will also lead the teams that ensure sellers can see their financial transactions, receive timely payouts, and seamlessly complete tax and compliance requirements. You will set the vision for the Payments team and partner closely with Engineering, Design, Analytics, and Legal to build trusted payment experiences across every channel where Etsy listings appear — in-person, social, and agentic commerce. 

This is a full-time position reporting to the VP, Marketplace Trust.

What’s this team like at Etsy?

The Payments Product team operates at the intersection of trust, growth, and financial infrastructure. The team is organized into five specialized squads, each with deep ownership over a distinct dimension of the payments experience:

• Buyer Payment Experience focuses on how buyers pay — from checkout conversion and alternative payment method (APM) expansion (Apple Pay, Affirm, Revolut, CashApp) to guest checkout optimization and payment-related messaging.

• Money Movement works on the infrastructure that keeps payments flowing: authorization rate optimization, decline reattempts, payout redundancy and the path to 100% EP100 uptime, and launching new payment rails globally.

• Payments & Seller Compliance owns Etsy's regulatory and compliance obligations — seller identity verification, PCI compliance, and fraud-adjacent risk controls that protect both the marketplace and its sellers.

• Seller Financial Experience owns what it feels like to be a seller managing money on Etsy: financial holds, payment account design, manual billing, and the seller ledger — tools used by millions of sellers worldwide.

• Tax manages Etsy's global tax obligations, navigating marketplace facilitator laws, withholding tax, import fees, digital services tax, and 1099 reporting — in a regulatory landscape that never stops shifting.

The culture is rigorous and collaborative. PMs run tight discovery cycles, work closely with stakeholders from day one, and are always expected to always keep the customer at the heart of their work.

What does the day-to-day look like?

• Setting and evolving multi-year payments strategy — translating Etsy's North Star of accelerating the marketplace flywheel through trusted financial experiences into quarterly roadmaps across five squads.

• Representing Payments in senior cross-functional forums with Legal, Finance, Accounting, and the exec team — on issues ranging from tax policy and regulatory response to payment network relationships and financial risk.

• Driving high-stakes product decisions: for example, weighing in on which payment methods to launch next and in which markets, how to design financial holds in ways that don't erode seller trust, and how to balance auth rate interventions with COR.

• Managing regulatory and compliance timelines with real financial consequences — including seller reverification programs protecting hundreds of millions in exposure, 1099 infrastructure, withholding tax implementations, and evolving digital sales tax requirements across multiple countries.

• Hiring, developing, and retaining product managers across IC and manager levels; coaching squad leads on navigating ambiguity, sizing trade-offs, and running effective discovery.

• Serving as connective tissue between Payments and the broader Marketplace: ensuring buyer-facing checkout improvements, seller financial tools, and platform investments reinforce each other and ladder to company goals.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 10+ years building and scaling product teams in payments, fintech, or financial services with at least 4 years of managing Product Managers 

• Deep experience in payments, fintech, or financial infrastructure — with working knowledge of payment rails, authorization flows, compliance frameworks (PCI, KYC/AML), and/or tax obligations

• Proven ability to set multi-year product strategy and translate it into executable roadmaps across large, cross-functional teams

• Track record of shipping complex, high-stakes products in regulated environments — balancing growth objectives with legal, compliance, and risk constraints

• Strong financial acumen; able to model trade-offs, size opportunities, and present confidently to senior finance and legal stakeholders

• Experience working across global markets, including navigating varying regulatory requirements by geography

• Exceptional cross-functional influence — comfortable leading without authority across Engineering, Legal, Finance, Design, and Operations

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law**. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.