Slots - Slot Technician II

Description of the Position:

Responsible for the overall repair and maintenance of all electrical and mechanical slot machines.  Team Member will work under general supervision. Carries out responsibilities while relying on experience and very good judgment to perform the functions of the job.   

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.  Greet guests in a courteous and caring manner using personalized service.
• Responsible for the repair, overhaul and proper preventative maintenance of all electrical and mechanical slot machines in accordance with gaming regulations.
• Responsible for the floor repair and proper preventative maintenance of all slot machines, including cleaning machines, overhauls, etc.
• Responsible for the repair, overhaul, and proper preventative maintenance of all electrical and mechanical slot machines in accordance with gaming regulations.
• Handles the initial set-up and check out of new slot machines.
• Assists in the breakdown, relocation and reset-up of machines and stands to be relocated.
• Assists Slot Floor Person in verifying jackpots and fills as needed.
• Assists in ensuring machine integrity when jackpots occur and at other times requested.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:

• High school diploma or GED equivalent.

• Two years of experience in slot machine repair and maintenance or related field or one year of experience as Slot Technician I
• Working knowledge of primary game setups and RAM clears.
• Strong understanding of electronic and mechanical systems.

• Knowledge of local jurisdiction gaming laws and attendant regulations as well as the Company’s internal controls, policies and procedures.

• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and guest service skills
• Ability to speak and understand the English language.

• Ability to write routine reports and correspondence.
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. 
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to work with mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications:

• Technical Certificate in Electronics, computer hardware, computer software or related field.
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, phones, and or email.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. 

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move 100 pounds and hand truck up to 250 pounds.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job.  You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.