Nutrition Service Attendant, part time evenings (with weekends)

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

Essential Responsibilities

• Prepare and deliver patient meal trays in accordance with prescribed diet orders.
• Serve coffee, tea, ice cream, yogurt, and other approved food items.
• Garnish trays, remove packaging as needed, and assist patients with opening beverages and condiments.
• Collect and return soiled meal trays after service.
• Distribute menu selection forms and explain meal ordering procedures to patients.
• Assist patients who are unable to complete menus independently.
• Communicate diet orders and meal changes to the department data center or appropriate staff.
• Verify that all patients receive the correct meal tray based on current diet orders.
• Obtain trays for new admissions and patients with diet changes.
• Utilize Excellent Encounter and customer service standards to promote a positive patient experience.
• Maintain cleanliness and sanitation of the galley area after each meal service and complete scheduled deep-cleaning assignments.
• Inventory, order, stock, and rotate nourishments, supplements, and patient service supplies.
• Discard expired nourishment items and maintain proper food safety standards.
• Support nursing nourishment areas by supplying and organizing inventory as needed.
• Develop and maintain positive working relationships with patients, nursing staff, dietitians, and coworkers.
• Communicate patient nutrition concerns, food preferences, and intake issues to the Clinical Dietitian.
• May assist with training and orienting new employees.
• Adhere to all department, hospital, safety, and infection prevention policies.
• Provide age-appropriate service and demonstrate knowledge of growth and developmental needs across the lifespan.

Qualifications

• High school diploma or equivalent preferred.
• Previous food service, patient service, hospitality, or healthcare experience preferred.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Basic food safety and sanitation knowledge preferred.
• Ability to follow diet orders and maintain accuracy when delivering meals.
• Ability to lift, transport, and stock food and supply items as required.

Preferred Skills

• Patient-focused mindset with excellent interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work collaboratively with interdisciplinary healthcare teams.
• Dependable, professional, and adaptable.
• Commitment to providing outstanding patient care and service excellence.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently
• Walking Frequently
• Lifting Occasionally
• Carrying Occasionally
• Pushing Occasionally
• Pulling Occasionally
• Reaching Occasionally
• Feeling Constantly
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Work Location

Scheduled Weekly Hours

Employee Type

Work Shift

Pay Range

Grade

EEO Statement:

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.