Accounts Receivable Associate

Responsibilities: 
Collection Responsibility 
•    Initiates action to facilitate on-time payment of invoices and to recover delinquent receivables including:
o    Customer contact (via phone, e-mail, and mail) regarding delinquent invoices, invalid deductions, customer disputes, and terms discrepancies.
o    Documents all customer collection contacts, specifically promises to pay, agreements, and information requests. 
o    Consistent follow up to insure customer information request have been satisfied and commitments have been met.
o    Researches and resolves customer disputes and issues.
o    Identifies and follows up on customer payment issues regarding terms of sale.
o    Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
o    Informs Credit Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
o    Insures customer billing address and terms are accurately reflected in the Customer Master File.
o    Provide proof of delivery and use the various clients' platforms.
Order Review Responsibility 
•    Initiates appropriate credit action on those orders that have failed the credit checking review.  
o    Requests increase in credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit.
o    Communicates negative payment trends and other critical customer issues to the Credit Financial Analyst group.
•    Maintains effective communication and negotiation skills with external customers to effect collections while maintaining customer good will.
•     Process credit card payments correctly using the P21 accounting software.
•     Act as a substitute for all daily cash receipts and customer account openings.

Qualifications:
•    3+ years of commercial credit collection experience
•    Bilingualism in English and French is required. The employee must be able to communicate with the company's headquarters, external sales representatives and suppliers.
•    High School Diploma or Equivalent
•    Demonstrates proficiency in PC applications, including Microsoft Outlook, Excel, Word, and other applications as required.
•    Ability to multi-task and prioritize workload.
•    Excellent organizational and time management skills.
•    Self-motivated with the ability to work in a team environment.

Working/Other Conditions:  
•    Hybrid work model.
•    Ability to work in a fast-paced environment.
•    Prolong periods of sitting, and computer and phone use.