Charter Sales Administrator

AirX is a rapidly growing international air charter operator with a diverse fleet flying worldwide. Operating across multiple markets and regulatory environments, AirX offers a truly global aviation experience.

We are currently seeking a Charter Sales Administrator to join our Sales Department in Malta. This role will report directly to the Charter Sales Manager and play a key part in supporting the day-to-day activities of the charter sales function. Working in a dynamic and client-focused environment, the successful candidate will contribute to the department's overall efficiency while maintaining the high standards of professionalism and service expected at AirX.

Role

The successful candidate will play an important role in supporting the day-to-day activities of the Sales Department, ensuring the efficient handling of charter enquiries, administrative processes and communication between internal teams and external partners. This position requires strong organisational skills, excellent communication and the ability to manage multiple priorities in a fast-paced, customer-focused environment.

What will you do:

• Support the Charter Sales team in handling VIP charter enquiries and preparing quotations, taking into consideration aircraft availability, operational requirements and pricing guidelines.
• Assist with the coordination of confirmed flights, working closely with the Operations Department and Flight Support.
• Monitor incoming enquiries and requests, ensuring they are acknowledged, directed to the appropriate team members and followed up promptly.
• Support communication with brokers and clients across various channels, including email, telephone and messaging platforms.
• Coordinate administrative processes, including the collection, preparation and distribution of relevant documentation and client information.
• Monitor outstanding quotations, requests and flight handovers to ensure timely follow-up and completion.
• Liaise with internal departments to facilitate the smooth handling of client requirements and operational matters.
• Maintain accurate and up-to-date customer information, records and interactions within the Company's systems.
• Assist with identifying suitable alternatives where operational or availability restrictions arise.
• Work closely with Sales Management to ensure pricing and commercial procedures are followed.
• Provide general administrative and coordination support to the Sales Department.
• Ensure compliance with Company policies, procedures and service standards.

Who are we looking for: 

• Previous experience in business aviation, charter sales, customer service or a similar administrative role would be considered an asset.
• Excellent written and spoken English.
• Strong organisational skills with excellent attention to detail.
• Ability to multitask, prioritise responsibilities and work efficiently under pressure.
• A proactive, reliable and solution-oriented approach to work.
• Excellent interpersonal and communication skills, with a professional and customer-focused attitude.
• Ability to work independently while contributing positively to a team environment.
• Good computer literacy and the ability to learn new systems quickly.
• An understanding that delivering exceptional private aviation services goes beyond the sale itself and requires genuine care, professionalism and strong relationships.

What we offer:

•  A competitive salary package together with other benefits;
•  Training and professional development;
•  A friendly and performance focused environment, where everyone’s perspective is heard, and every achievement valued.

Interested applicants are welcome to visit our website (www.airx.aero) for more information.

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