Compliance and Quality Assurance Coordinator

JOB SUMMARY: 

The Compliance & Quality Assurance Coordinator is responsible for supporting the Compliance and Quality Assurance departments through ongoing monitoring, documentation review, checklist administration, audit preparation, and quality control activities. This position assists with ensuring compliance with federal, state, client, and company requirements by tracking action items, maintaining compliance documentation, conducting routine reviews, and supporting quality assurance initiatives.

JOB DUTIES AND RESPONSIBILITIES:

Compliance Support

• Maintain compliance monitoring checklists and tracking logs.
• Perform routine reviews of compliance-related documentation and records.
• Track regulatory, client, and internal compliance requirements to completion.
• Assist with preparation and collection of documentation for regulatory examinations, audits, and client reviews.
• Assist in the completion of corrective action items and follow up with responsible departments.
• Review policies, procedures, and training materials for consistency and required updates.
• Maintain compliance evidence repositories and document retention requirements.
• Assist with complaint tracking and reporting 

Quality Assurance Support

• Conduct quality assurance reviews utilizing established QA scorecards and standards.
• Review recorded calls and account activity for adherence to regulatory and client requirements.
• Document findings, observations, and opportunities for improvement.
• Assist with calibration sessions and quality assurance reporting.
• Track quality assurance trends and recurring deficiencies.
• Support implementation and monitoring of corrective actions resulting from QA reviews.
• Act as the liaison between QA and Compliance
• Maintain QA records and reporting metrics.

Reporting and Administrative Functions

• Prepare reports, spreadsheets, dashboards, and management summaries.
• Monitor departmental task lists and completion status.
• Coordinate meetings related to compliance and quality initiatives.
• Maintain organized electronic records and supporting documentation.
• Assist with special projects and departmental initiatives as assigned.

JOB QUALIFICATIONS:

• High school diploma or GED

Education and Experience

• One to three years of experience in compliance, quality assurance, auditing, operations support, or related field preferred.
• Experience within financial services, collections, call center operations, or regulated industries preferred.

Knowledge, Skills, and Abilities

• Strong organizational and time management skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to analyze information and identify potential compliance concerns.
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and SharePoint.
• Ability to work independently while maintaining effective collaboration with multiple departments.
• Maintain confidentiality of sensitive company and consumer information.

WORK-FROM-HOME REQUIREMENTS:

• Reliable high-speed internet and secure, quiet workspace free of any and all distractions
• Employee-provided WFH equipment
  • Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required
  • RAM: 8000 MB
  • Hard Drive: 6 GB or more
  • .NET Framework version 4.6.1 or later
  • Windows 10/11
  • Mouse
  • Headset
  • Webcam
• Comfortable using video conferencing tools throughout each scheduled shift
• Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment