Clerical Assistant - Patient Registration

Employment Type:

Shift:

Description:

Location

SAY Detroit Family Health Clinic, 1355 Oakman Blvd, Detroit MI, 48238

Trinity Health's Detroit Health Ministry (DHM) was established in March 2001 as a continuing ministry of Trinity Health Michigan. The DHM serves the primary care needs of both uninsured and underinsured families in Michigan by providing primary care, limited diagnostic testing and imaging, transportation and pharmaceuticals. The DHM strives to eliminate the barriers to access to care that many individuals face. In addition, the DHM arranges for specialty care through relationships with specialists and partnerships with other organizations.

Position Purpose

Performs a variety of routine duties including utilizing electronic health record (EHR) system, completing standard forms, editing patient charts, recording prescribed information, maintaining filing systems, answering telephones, and opening mail. Greets and directs visitors.

Shift Available: Days; 8:30-5:00

Status Available: Full-time; 40 hours/week

Scheduled workdays: Monday-Friday

What you will do:

• Utilizes electronic medical records system (EPIC) to coordinate patient visits.
• Completes, prepares and assembles a variety of standard forms, charts and records as prescribed.  Contacts other departments and information sources to obtain necessary information. Flags and locates missing information.
• Performs light typing and/or word processing of forms, charts, correspondence, reports and other documents.
• Sorts, classifies and files materials as directed, to ensure current and easily accessible information.  Updates records and files, using multiple filing systems.  Systems may be manual or computerized, requiring data entry.  May arrange for movement of records to long-term storage.  Purges files as appropriate.
• Receives and responds to requests for release of information. Locates, orders and retrieves requested data from files. With proper authorization, copies and routes pertinent records and information to requestors.  Maintains logs of work activities.
• Responds to routine inquiries from departmental personnel regarding file status and location. Acts as contact person for information requested by other departments.
• Answers telephone and routes call appropriately.  Receives and relays messages according to established procedures.  Opens, sorts and routes incoming mail.  Processes outgoing mail and packages.
• May receive and greet visitors, patients and/or employees. Ensures amenities are available. Notifies appropriate staff and directs visitors and deliveries to appropriate areas. Answers routine questions; provides basic information and assistance with departmental procedures.
• May schedule appointments for patients or other visitors, following established scheduling guidelines and procedures. May gather information from patients/visitors and perform registration and/or processing tasks such as completing related forms and records and entering information into computerized systems.
• Orders and maintains office and/or medical supplies.  Keeps work and visitor areas clean and well-organized. May assist with maintaining departmental computer database files and data used for quality assurance and statistical reporting purposes. This may include obtaining, clarifying and entering information, assisting in data retrieval, and generating standard reports.
• Performs a variety of general clerical duties, such as copying, collating, running errands, assembling and distributing packets, mailings and memos. May assist in scheduling meetings and maintaining calendars. Also performs duties specific to the functions and needs of the department.

Required Qualifications:

Education

• High school diploma or equivalent combination of education and experience.  Additional formal clerical and computer training desirable.

Experience

• Familiarity with basic clerical support procedures, usually gained through six months or more of clerical office experience.
• Accurate typing and data entry skills. Accurate spelling and grammar, and attention to detail. Ability to sort in alphabetic and numeric sequence.
• Telephone skills and ability to operate office equipment such as personal computers, copiers, fax machines and printers.

Physical and Mental Requirements and Working Conditions:

• Interpersonal skills to effectively communicate with a wide range of staff, physicians, medical professionals, patients, visitors and other organizational personnel, in order to relay and obtain factual information.
• Organizational skills to prioritize multiple tasks, meet deadlines, and adapt quickly to changes and interruptions.
• Normal office environment, or combined office and patient care environments.
• Occasional lifting of up to 25 pounds, bending, standing and walking.

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.