Assistant Vice President, Operational Risk & Control – CBWMO

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role Overview

We are looking for a proactive and experienced operational risk professional to join the Consumer Banking Wealth Management Operations (CBWMO) Risk and Control team. In this AVP role, you will be instrumental in fostering a strong risk culture, ensuring robust control frameworks are maintained, and proactively identifying, assessing, and mitigating operational risks within our high-volume consumer banking and wealth management operations.

Key Responsibilities

• Risk Identification & Assessment: Conduct regular Risk and Control Self-Assessments (RCSA) to identify process gaps and emerging operational risks.
• Control Framework Enhancement: Challenge the effectiveness of existing controls and drive enhancements in operation teams to prevent operational losses, improve efficiency, and ensure compliance with the bank and regulatory standards.
• Incident Management: Lead the investigation of operational incidents, perform root cause analysis (RCA), and implement corrective actions to prevent recurrence.
• Stakeholder Management: Partner closely with internal and regional stakeholders to provide expert risk advice and ensure seamless control implementation.
• Reporting & Governance: Maintain and report on key risk indicators (KRIs) and quality metrics to senior management, ensuring transparency and proactive management of risk profiles.
• Innovation & Digitization: Actively contribute to operational transformation initiatives (including AI and automation projects) by assessing the risks associated with new technologies and ensuring adequate guardrails are embedded.
• Culture Building: Champion a "Risk-First" mindset across the team, providing coaching on control awareness and fostering an environment where risk identification and escalation are encouraged.

Key Requirements

• Bachelor’s degree in Finance, Business, Risk Management, or a related field.
• Minimum 5–8 years of experience in operational risk, control functions, audit or back-office operations within the banking sector, preferably in Consumer Banking/ Wealth Management.
• Strong understanding of operational risk management frameworks, regulatory requirements, and incident management protocols in Hong Kong.
• Proven ability to analyze complex data, identify root causes, and propose scalable, practical solutions.
• Excellent stakeholder management skills, with the ability to influence cross-functional teams and senior management.
• Highly analytical, proactive, and resilient, with a keen eye for detail and a "do-it-right" approach to process execution.

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