Assistant Community Manager

Overview

Support. Lead. Make an Impact.

CAPREIT is looking for a dynamic Assistant Community Manager to support operations at our Charter House and Bucknell apartment communities.

If you're a motivated professional with a passion for customer service, resident satisfaction, and operational excellence, this is your opportunity to join one of the nation's premier multifamily housing management companies.

At CAPREIT, we don't just manage apartment communities. We create places people are proud to call home. We are seeking a dedicated team member who thrives in a fast-paced environment, takes ownership of responsibilities, and is committed to delivering an exceptional resident experience.

Why CAPREIT?

At CAPREIT, our people are the foundation of our success. We invest in our teams through professional development, advancement opportunities, and a culture built on collaboration, respect, and support.

Our Core Values: FACE-IN

Family • Accountability • Communication • Excellence • Integrity

These values guide every decision we make and every relationship we build.

Compensation & Benefits

Salary

💰 $25 - $29 per hour

CAPREIT Benefits Include:

✅ Medical, Dental & Vision Insurance✅ 401(k) with Company Match✅ Competitive Bonus Program✅ Leasing Commissions✅ Mental Health Day✅ Summer Fun Fridays✅ Paid Vacation Time, Including Your Birthday Off✅ Paid Sick Time & Holidays✅ Career Growth & Development Opportunities✅ Employee-Centered Culture

Community Information

📍 Property Name: Charter House📍 Address: Silver Spring, Maryland 20910🏠 Number of Units: 212

📍 Property Name: Bucknell📍 Address: Silver Springs, Maryland 20902🏠 Number of Units: 40

📢 Openings Available: 1

Responsibilities

What You'll Do

Provide a High Level of Customer Service to Current and Prospective Residents

• Show and lease apartment homes
• Prepare and process leasing documents
• Assist with move-in and move-out inspections
• Promote positive resident relations
• Communicate community events and policies to current and prospective residents
• Deliver exceptional customer service that enhances the resident experience

Assist the Community Manager in Meeting Financial and Operational Goals

• Help meet and exceed budget expectations
• Assist in controlling operating expenses
• Support occupancy and rental rate goals
• Collect rent and ensure timely follow-up on delinquent accounts
• Conduct unlawful detainer procedures when necessary
• Assist with bookkeeping and company reporting
• Help maintain property compliance and operational standards

Support Community Operations

• Assist with daily office operations
• Respond to resident concerns and resolve issues promptly
• Maintain resident files and property records
• Ensure company policies and procedures are followed
• Help maintain a professional and welcoming office environment

Partner with the Service Team

• Process and follow up on maintenance requests
• Communicate resident maintenance concerns
• Assist in coordinating apartment turns and move-ins
• Ensure the community remains well-maintained and secure
• Support efforts to maintain curb appeal and resident satisfaction

Serve as Community Manager in Their Absence

• Support leadership and decision-making when needed
• Assist with team oversight and operational continuity
• Ensure daily operations continue smoothly and efficiently

What We're Looking For

We're searching for a professional who is:

• Customer-focused and service-driven
• Organized and detail-oriented
• Financially minded and results-driven
• Skilled at multitasking in a fast-paced environment
• A strong communicator and team player
• Passionate about creating outstanding resident experiences

Qualifications

Qualified Candidates Will Have:

• 3 to 5 years of multifamily housing or property management experience
• Affordable Housing Experience: HUD/LIHTC is required
• Bilingual - Spanish is preferred
• Previous assistant management experience preferred
• Strong customer service and resident relations skills
• Experience with rent collections and resident accounts
• Knowledge of property management operations
• Experience with property management software such as RealPage, OneSite, Yardi, or the ability to quickly learn new systems
• Proficiency with Microsoft Office and other business technologies
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities while maintaining attention to detail

Schedule

🕒 Schedule: Monday - Friday

🕒 Occasional weekend availability as needed to support community operations and business needs

Build a Career Where You Matter

At CAPREIT, you'll have the opportunity to grow your leadership skills, support a thriving community, and make a meaningful impact every day.

Apply today and discover why thousands of residents and employees choose CAPREIT as the place they call home. 🏡✨

E-Verify Participating Employer

CAPREIT participates in the federal E-Verify program. All offers of employment are contingent upon verification of identity and authorization to work in the United States.

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