Senior Practice Assistant - Plastic Surgery

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

• Coordinate patient appointments, scheduling, check-in, and check-out activities.
• Assist patients and callers with routine questions, appointment scheduling, and practice-related needs.
• Process billing forms, maintain patient records, and ensure documentation is accurately entered into medical record systems.
• Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
• Serve as a subject matter expert for scheduling, registration, and billing systems while assisting and training team members.
• Support advanced scheduling functions, including surgical scheduling and provider schedule management.
• Provide functional guidance to Practice Assistants and Office Assistants and help oversee daily workflow in collaboration with leadership.
• Assist with co-payment collection and other administrative support functions as needed.

• Strong experience in a medical office, healthcare, or specialty practice setting.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Experience with patient scheduling, registration, billing, and electronic medical records is highly valued.
• A collaborative approach and ability to support and guide fellow team members.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Office experience 3-5 years required

Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Remote Type

Work Location

Scheduled Weekly Hours

Employee Type

Work Shift

Pay Range

Grade

EEO Statement:

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.